On this page you will find a range of Frequently Asked Questions and other information about subscriptions, registration and accessing content on The Darlington and Stockton times and our native apps.

For non-subscription Frequently Asked Questions, please go here.

Why subscribe to The Darlington and Stockton times?

At The Darlington and Stockton times we passionately believe in the value of good local journalism and providing communities with in-depth local news coverage. If you share that belief you can experience the benefits of unlimited news access from journalists you know and trust on your favourite devices - subscribe today.

Why should I pay for a subscription when I can access news for free on other sites?

Only The Darlington and Stockton times subscribers can enjoy unrestricted access to extensive local coverage from the region's best journalists across your favourite devices.

What's included in The Darlington and Stockton times subscription packages and what do they cost?

We provide two superb subscription options. Echo Digital VALUE, Echo Digital PLUS provide unlimited news access via our desktop and mobile websites, daily and weekly newsletters, the chance to join the online commenting community.

If you’d rather not subscribe just now and you haven’t already registered, then please just register to access 10 more articles each month.

What does Ad-light mean?

Ad Light means you will receive around 70% less advertising during your visits to The Darlington and Stockton times website, resulting in faster page loading and reduced bandwidth usage. Read more about ad-light subscriptions here.

How can I access the digital content for The Darlington and Stockton times?

You can access all our content via this website a well as IOS and Android apps for smartphone.

To access subscriber only content on the websites, please first subscribe and then login.

Do current newspaper-only subscribers have access to the digital content?

No, unlimited access to digital content is only available to subscribers via our Digital VALUE, Digital PLUS subscription packages but you can register here to read up to 20 articles free per month.

How will you use my data and what will you do with my details?

We respect your privacy and take protecting it very seriously. Our Privacy Policy covers what data we collect and how we use it. You can login to your account at any time, to update your details and unsubscribe from emails, and you can change or cancel your subscription here.

Protecting your payment details is paramount. All payment information we receive is encrypted using the latest security technology and your payment data is never stored on our systems.

How do I cancel my digital subscription?

You can cancel your subscription here or you can email digitalsubscriptions@newsquest.co.uk and we will refund the amount outstanding on your subscription.

Can I put my subscription or membership on hold or take a break during holidays?

Sorry, this is currently not possible.

How do I log in?

You may login here using the email address and password you used during registration.

You should use the same credentials to login the tablet and smartphone apps as well.

I’ve forgotten my password?

If you’ve forgotten or don’t know your password you can reset it.

When I register, it says my email address is already in use?

It is most likely that you have already registered on this site or another site owned by our parent company, Newsquest Media Group Ltd. All you need to do is login using this email address and your password. If you have forgotten your password, simply click here to reset it.

I cannot register or I am having other technical difficulties - what do I do?

If you are still having trouble registering please contact digitalsubscriptions@newsquest.co.uk with full details of the issue you are experiencing and, if relevant, the error message that the system is displaying.

What browsers do you support?

The websites have been developed to support the latest versions of most popular web browsers, including Internet Explorer, Firefox, Chrome and Safari.

If you are having online subscription issues of any sort, please contact Online Subscription Customer Services on 0141 302 6021 or email

Darlington and Stockton Times