A FAMILY-run communications firm has been helping businesses working remotely due to the pandemic.

Throughout lockdown, the Bedale-based Nortelco have been working remotely to help businesses utilise one of their newest services, Horizon.

The new system allows businesses to seamlessly work remotely and stay connected to their employees, all while reducing operating costs.

Established in 1998, the family-run business Nortelco has been helping North East businesses with their business telephony, broadband and mobile device provision for more than 20 years and have developed a strong reputation for their customer service and tech support – travelling all over the North to provide assistance.

With the impact of the pandemic continuing to impact upon many businesses, Nortelco have helped their customers to cut down on their operating costs through switching to their cloud-based communications platform.

Using Horizon, customers have saved up to 70 per cent in comparison to a traditional on-site system, due to no maintenance fees and all calls to 01, 02 and 03 numbers are free – massively reducing the outgoings attached to business telephony.

Head of Sales Stuart Ross said: "We were already beginning to see an increase in interest in our cloud-based system prior to the pandemic, but then lockdown came along and it gave us to the chance to really help businesses switch to the new work from home culture and stay connected with their teams.

"By helping customers save money on their telephony, it’s meant that some businesses have been able to survive the pandemic more efficiently – with the reduction in outgoings, allowing them to bring employees back from furlough sooner, which has been a great thing to see."

Horizon is a cloud-based communications platform which allows teams to work from anywhere, still equipped as normal with their desk phone, mobile device and laptop or PC.

During the Covid-19 pandemic, Nortelco have been able to remotely set up the service for surrounding businesses – allowing them to seamlessly switch to working remotely while also reducing costs. Horizon also allows for teams to chat internally, ensuring a simple way to check in with them when not in the office.

Mr Ross added: "We’re eager to help as many businesses, charities and organisations, secure a more long-term remote working system which keeps everything under one roof from conference calling to team chat rooms.

"Communication is so important – especially when your team is working alone at home."

If you’d like to find out more about Nortelco please visit their website: www.nortelco.co.uk.

Alternatively, get in touch by calling 0330-1281236 or email info@nortelco.co.uk.