EE Darlington call centre manager was unfairly sacked, judge rules

TRIBUNAL SUCCESS: Fay Hand, who has won her unfair dismissal case against EE

TRIBUNAL SUCCESS: Fay Hand, who has won her unfair dismissal case against EE

First published in News
Last updated
Darlington and Stockton Times: Photograph of the Author Exclusive by , Regional Chief Reporter

A CALL centre manager has won her legal battle with mobile phone company EE after a judge ruled she was unfairly sacked when a worker was kicked in the head.

Employment tribunal judge Gerald Johnson found that bosses at the phone company's Darlington offices conducted a "wholly inadequate" investigation into Fay Hand's actions before the assault.

The judge also found that EE staff involved in her disciplinary case had embellished and exaggerated their evidence to the hearing.

He added that the confusion shown by one EE boss in the witness box highlighted the "haphazard and unreasonable" approach taken by the company when dealing with Mrs Hand.

Last night, the 37-year-old mother of-two from Wynyard Village, near Stockton, who worked for EE and Orange for 17 years, welcomed the ruling.

She said: "I absolutely loved that job - it meant the world to me and I was devastated when I was dismissed.

"I hope that EE now reflects on this ruling and realises that it needs to improve the way it supports staff, and ensures its processes and polices are following correctly and fairly."

The hearing, which took place earlier this month at Teesside Magistrates' Court, was told that an investigation was launched after a call handler kicked another worker, Grant Potter, in the head as he was sitting at his desk, leaving him unconscious and needing hospital treatment.

The attacker later alleged that he had been provoked after being bullied by members of his team.

Mrs Hand was dismissed after bosses said she had not done enough to tackle the alleged bullying and harassment.

EE claimed that although Mrs Hand had asked a team leader to "sort out" pranks and horseplay among team members before the assault in October last year, she had failed to find out if the issues had been resolved.

However, Judge Johnson, who awarded Mrs Hand a five-figure sum in compensation, found that EE bosses had not examined what impact this supposed failure had caused.

The judge also found that even if it had conducted a proper investigation into Mrs Hand's role, any failure on her part would not have resulted in her dismissal.

He said: "The tribunal further found that the decision to dismiss the claimant was itself outside the range of reasonable responses, taking into account the claimant's age, length of service and previous unblemished record."

The judge added that it was more than likely there was an element of pre-judgement in Mrs Hand's case, with bosses having already made their mind up before the investigation into Mrs Hand's actions.

Earlier this week, Mr Potter told how he was also sacked following the incident and had subsequently suffered severe financial hardship.

EE did not respond to a request for a response to the ruling yesterday (Wednesday, August 27).

Comments (29)

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6:18am Thu 28 Aug 14

Mike the pike says...

Heads should roll for this. It is only due to the new fee system for employment tribunals that EE have ended up with only two tribunals resulting from this case. This really does highlight how corrupt and rotten to the core EE's employee relations, HR and senior managers are. Now will somebody at the top listen? This shower should be reaching out to those who couldn't afford the tribunal fees and putting this right.
Heads should roll for this. It is only due to the new fee system for employment tribunals that EE have ended up with only two tribunals resulting from this case. This really does highlight how corrupt and rotten to the core EE's employee relations, HR and senior managers are. Now will somebody at the top listen? This shower should be reaching out to those who couldn't afford the tribunal fees and putting this right. Mike the pike
  • Score: 78

7:21am Thu 28 Aug 14

JJ2000 says...

Clearly a company NOT to do business with.
This is a serious problem within most retail firms. Narcissistic management, tell and do attitudes with focus on profit, not growth.
Are these companies still so blind as to not realise that staff emulate the behavior of the management. Whenever there are problems with the staff, it's because there are problems with the leadership.
And how a company views it's staff is exactly the same as how it views its customers.
I'm in town today so I think it's time to change from T-mobile.
Clearly a company NOT to do business with. This is a serious problem within most retail firms. Narcissistic management, tell and do attitudes with focus on profit, not growth. Are these companies still so blind as to not realise that staff emulate the behavior of the management. Whenever there are problems with the staff, it's because there are problems with the leadership. And how a company views it's staff is exactly the same as how it views its customers. I'm in town today so I think it's time to change from T-mobile. JJ2000
  • Score: 55

7:38am Thu 28 Aug 14

EEbyeGUM says...

jj2000

As Mr T would say "You crazy fool!"

T mobile is part of EE
jj2000 As Mr T would say "You crazy fool!" T mobile is part of EE EEbyeGUM
  • Score: -16

7:49am Thu 28 Aug 14

darloboss says...

jj says its time to change FROM t-mobile

ebygum you is crazy
jj says its time to change FROM t-mobile ebygum you is crazy darloboss
  • Score: 28

9:14am Thu 28 Aug 14

Racecourse76 says...

Company been exposed for what it is.I love it.Mrs Cowen your head should roll for what you did 2 these people
Company been exposed for what it is.I love it.Mrs Cowen your head should roll for what you did 2 these people Racecourse76
  • Score: 32

9:19am Thu 28 Aug 14

Dean Tavalouris says...

EE seems to be ran by a pack of children. Im guessing a Trade Union doesnt have a place here?
EE seems to be ran by a pack of children. Im guessing a Trade Union doesnt have a place here? Dean Tavalouris
  • Score: 39

10:42am Thu 28 Aug 14

martyr says...

Dean Tavalouris wrote:
EE seems to be ran by a pack of children. Im guessing a Trade Union doesnt have a place here?
That's a fact. This company try very hard to combat union membership and bullying by the "business is rife".
Policies and process is used to harass staff including disabled employees, this has escalated since charging for tribunal came into effect. This business believes it is untouchable
[quote][p][bold]Dean Tavalouris[/bold] wrote: EE seems to be ran by a pack of children. Im guessing a Trade Union doesnt have a place here?[/p][/quote]That's a fact. This company try very hard to combat union membership and bullying by the "business is rife". Policies and process is used to harass staff including disabled employees, this has escalated since charging for tribunal came into effect. This business believes it is untouchable martyr
  • Score: 102

10:46am Thu 28 Aug 14

Shirley90 says...

EE refuse to acknowledge The CWU but some staff are members. Mike the Pike is correct heads should roll in the ER department, where the main corruption is. If it is true that managers are threatened with sanctions if they do not bully their staff by any means to toe the line then what an awful company to work for. Is it also true that there are many other cases that have gone unreported ? I feel sorry for the other good people who work at EE. Are people promoted because their face fits or are friends of other managers, and the real brains in the company do not step forward for fear of being tarnished by the corrupt ? The story i've heard in this particular case is that the sackings were to avoid having to pay redundancy and EE found this whole event dropped conveniently into their lap ? Rotten to the core !
EE refuse to acknowledge The CWU but some staff are members. Mike the Pike is correct heads should roll in the ER department, where the main corruption is. If it is true that managers are threatened with sanctions if they do not bully their staff by any means to toe the line then what an awful company to work for. Is it also true that there are many other cases that have gone unreported ? I feel sorry for the other good people who work at EE. Are people promoted because their face fits or are friends of other managers, and the real brains in the company do not step forward for fear of being tarnished by the corrupt ? The story i've heard in this particular case is that the sackings were to avoid having to pay redundancy and EE found this whole event dropped conveniently into their lap ? Rotten to the core ! Shirley90
  • Score: 113

11:29am Thu 28 Aug 14

martyr says...

Fear is driven from the top and anyone who takes a stand is isolated and threatened until they fear for their job. All of this done by applying policy in the way it seems to have been in this case. Predetermined outcomes with no rational or fairness.
Absence policy used against disabled, performance management against worn out staff. The biggest threat is if you speak out, you are then deemed to be bringing the company into disrepute, for as little as complaining on Facebook of wishing you didn't have to go to work, but only if your face doesn't fit
Fear is driven from the top and anyone who takes a stand is isolated and threatened until they fear for their job. All of this done by applying policy in the way it seems to have been in this case. Predetermined outcomes with no rational or fairness. Absence policy used against disabled, performance management against worn out staff. The biggest threat is if you speak out, you are then deemed to be bringing the company into disrepute, for as little as complaining on Facebook of wishing you didn't have to go to work, but only if your face doesn't fit martyr
  • Score: 93

11:53am Thu 28 Aug 14

thetruthyoucanthandlethetruth says...

Kerrrrching!
Kerrrrching! thetruthyoucanthandlethetruth
  • Score: 6

12:28pm Thu 28 Aug 14

JJ2000 says...

The abuse is called 'Managing staff out of the business' and is a common method for removing those workers who are deemed to be unsuitable (read cannot or will not be manipulated) for the company.

This attitude has been prevalent in retail and finance for over a decade.
The coincidence between this self-aggrandized and supercilious mentality from the leadership and the economic collapse and its agonisingly slow and painful recovery should not be overlooked.
The abuse is called 'Managing staff out of the business' and is a common method for removing those workers who are deemed to be unsuitable (read cannot or will not be manipulated) for the company. This attitude has been prevalent in retail and finance for over a decade. The coincidence between this self-aggrandized and supercilious mentality from the leadership and the economic collapse and its agonisingly slow and painful recovery should not be overlooked. JJ2000
  • Score: 22

1:04pm Thu 28 Aug 14

Darlohopeful says...

Mike the pike wrote:
Heads should roll for this. It is only due to the new fee system for employment tribunals that EE have ended up with only two tribunals resulting from this case. This really does highlight how corrupt and rotten to the core EE's employee relations, HR and senior managers are. Now will somebody at the top listen? This shower should be reaching out to those who couldn't afford the tribunal fees and putting this right.
Excellent point, Mike - This could be a watershed ruling though. There could be a number of people who start this type of action as a result of unfair and bullying treatment; perhaps it should be done as a group.
Maybe the Echo should open this one up to people who've left due to bullying.
Maybe a few people have already been in touch.
Anyway congrats to Faye
[quote][p][bold]Mike the pike[/bold] wrote: Heads should roll for this. It is only due to the new fee system for employment tribunals that EE have ended up with only two tribunals resulting from this case. This really does highlight how corrupt and rotten to the core EE's employee relations, HR and senior managers are. Now will somebody at the top listen? This shower should be reaching out to those who couldn't afford the tribunal fees and putting this right.[/p][/quote]Excellent point, Mike - This could be a watershed ruling though. There could be a number of people who start this type of action as a result of unfair and bullying treatment; perhaps it should be done as a group. Maybe the Echo should open this one up to people who've left due to bullying. Maybe a few people have already been in touch. Anyway congrats to Faye Darlohopeful
  • Score: 37

1:17pm Thu 28 Aug 14

martyr says...

Let's hope that is the case darlohopeful. Perhaps this gives people hope they will be listened to. Join the CWU and you will get independent strong support it seems that the existing econ is subject to the same tactics as they seen unable to help
Let's hope that is the case darlohopeful. Perhaps this gives people hope they will be listened to. Join the CWU and you will get independent strong support it seems that the existing econ is subject to the same tactics as they seen unable to help martyr
  • Score: 41

3:54pm Thu 28 Aug 14

mikewatson0609 says...

I think there is another EE tribunal in a few weeks time. I dropped orange years ago because they don't want unions in the workplace. Unions are there to protect its members and to ensure employment laws are upheld.
I think there is another EE tribunal in a few weeks time. I dropped orange years ago because they don't want unions in the workplace. Unions are there to protect its members and to ensure employment laws are upheld. mikewatson0609
  • Score: 12

4:17pm Thu 28 Aug 14

jandarlo says...

Staff at Orange/EE/Whatever have told members of staff they are not allowed to comment on this or any other work related issue on facebook or any other social network. They are not allowed to make any negative comment! And if they do they will no doubt be ostracised and their face will 'no longer fit' even if the Company cant take disciplinary action. How can they get away with this?
Staff at Orange/EE/Whatever have told members of staff they are not allowed to comment on this or any other work related issue on facebook or any other social network. They are not allowed to make any negative comment! And if they do they will no doubt be ostracised and their face will 'no longer fit' even if the Company cant take disciplinary action. How can they get away with this? jandarlo
  • Score: 34

4:26pm Thu 28 Aug 14

Justjoined1 says...

After 13 years as a call centre manager I had to leave after a bullying manager in EE. What can you do when no one has your back, and the boss wants you out to get in their own friends as part of the management team. This has meant I have struggled since to find another job.
I loved EE, now I feel it is the worst company.
After 13 years as a call centre manager I had to leave after a bullying manager in EE. What can you do when no one has your back, and the boss wants you out to get in their own friends as part of the management team. This has meant I have struggled since to find another job. I loved EE, now I feel it is the worst company. Justjoined1
  • Score: 33

4:53pm Thu 28 Aug 14

Darlohopeful says...

Definately think that a Class Act (I think that's what it's called) is in order. Who would take it on though?...
There's just too many comments on the 3 articles who seem to have a lot of stories. Surely cannot all be rumours?
Definately think that a Class Act (I think that's what it's called) is in order. Who would take it on though?... There's just too many comments on the 3 articles who seem to have a lot of stories. Surely cannot all be rumours? Darlohopeful
  • Score: 17

6:07pm Thu 28 Aug 14

JJ2000 says...

jandarlo wrote:
Staff at Orange/EE/Whatever have told members of staff they are not allowed to comment on this or any other work related issue on facebook or any other social network. They are not allowed to make any negative comment! And if they do they will no doubt be ostracised and their face will 'no longer fit' even if the Company cant take disciplinary action. How can they get away with this?
This is a common, if not standard, practice that can be found in most retail firms.
About 8 years ago I worked for a large retail firm (now defunct) and their attitude was just the same. Managers in shirts prancing around, earning £30k+ by avoiding issues and referring them to a call center to be handled by part time students on £6k.
Avoidance and reactive management imposing accountability and fault on those not tasked to deal with it.
Like I said, that company no longer exists for that reason. Rack off the customers and racking off the staff leads to one conclusion no matter how intimidating they try to be.
Bad leadership is the direct cause of bad performance and bad practice.

I now have an o2 payg sim. Toodles to T- Mobile
[quote][p][bold]jandarlo[/bold] wrote: Staff at Orange/EE/Whatever have told members of staff they are not allowed to comment on this or any other work related issue on facebook or any other social network. They are not allowed to make any negative comment! And if they do they will no doubt be ostracised and their face will 'no longer fit' even if the Company cant take disciplinary action. How can they get away with this?[/p][/quote]This is a common, if not standard, practice that can be found in most retail firms. About 8 years ago I worked for a large retail firm (now defunct) and their attitude was just the same. Managers in shirts prancing around, earning £30k+ by avoiding issues and referring them to a call center to be handled by part time students on £6k. Avoidance and reactive management imposing accountability and fault on those not tasked to deal with it. Like I said, that company no longer exists for that reason. Rack off the customers and racking off the staff leads to one conclusion no matter how intimidating they try to be. Bad leadership is the direct cause of bad performance and bad practice. I now have an o2 payg sim. Toodles to T- Mobile JJ2000
  • Score: 7

6:23pm Thu 28 Aug 14

oliviaden6 says...

I am not sure if the was a Union Backed case but i certainly agree with the courts decision, the workers of England have fought long and hard for their rights, these companies want to trade here and ride rough shod through what we have fought long and hard for. It is totally wrong and i for one am glad EE have been shown up for what they are at the first opportunity i will be leaving EE for another English based company, Question is there one????
I am not sure if the was a Union Backed case but i certainly agree with the courts decision, the workers of England have fought long and hard for their rights, these companies want to trade here and ride rough shod through what we have fought long and hard for. It is totally wrong and i for one am glad EE have been shown up for what they are at the first opportunity i will be leaving EE for another English based company, Question is there one???? oliviaden6
  • Score: 4

7:32pm Thu 28 Aug 14

duckz1 says...

I worked for Orange and was there a long time. The company is run by people who want their mates to work there and are not bothered about performance etc. We always said that if your face does not fit then you will get shipped.

I remember they harassed the witnesses to change their stories and it was mainly down to not wanting to pay redundancy! I hate the management but miss the people I worked with. The company needs to change the way they treat their staff and make them a priority again.

The reason why so many cases don't make it is down to finance and lack of support for people who are in this situation. EE are an arrogant company who love to scare employees and are not bothered about service!
I worked for Orange and was there a long time. The company is run by people who want their mates to work there and are not bothered about performance etc. We always said that if your face does not fit then you will get shipped. I remember they harassed the witnesses to change their stories and it was mainly down to not wanting to pay redundancy! I hate the management but miss the people I worked with. The company needs to change the way they treat their staff and make them a priority again. The reason why so many cases don't make it is down to finance and lack of support for people who are in this situation. EE are an arrogant company who love to scare employees and are not bothered about service! duckz1
  • Score: 20

9:31pm Thu 28 Aug 14

thevoiceofthevoiceless says...

I can see the echo headline in 12 months time - EE to close Darlington offices, 1000's of local people to lose jobs
I can see the echo headline in 12 months time - EE to close Darlington offices, 1000's of local people to lose jobs thevoiceofthevoiceless
  • Score: 8

8:26am Fri 29 Aug 14

stedarlo9 says...

Have always heard nothing but bad things about EE by people who have worked there and been bullied out. I've never understood why people try to make others lives hell when all they are doing is just trying to make a living. It's disgusting that this is allowed to happen and if you dare stand up for yourself it only gets worse. I wouldn't last two minutes there because there is no way I would take that abuse from a bunch of cretins who have been handed a management job because their face fits despite not being able to spell their own name.... Rant over, disgusting "humans"
Have always heard nothing but bad things about EE by people who have worked there and been bullied out. I've never understood why people try to make others lives hell when all they are doing is just trying to make a living. It's disgusting that this is allowed to happen and if you dare stand up for yourself it only gets worse. I wouldn't last two minutes there because there is no way I would take that abuse from a bunch of cretins who have been handed a management job because their face fits despite not being able to spell their own name.... Rant over, disgusting "humans" stedarlo9
  • Score: 19

10:51am Fri 29 Aug 14

53664337 says...

EE do not currently recognise a Trade Union (I worked there years ago and a Union came to hand out flyers to people walking in, security took the leaflets straight off people as they walked in the door!).

However, that doesn't mean the Union has no power; if an employee has a work place issue, they can seek Union guidance, they can have a Rep attend hearings etc even if the Rep doesn't work for the company and in certain cases the Union will pay the Employment Tribunal costs.

I hope EE employees read this and understand that they can get help, it's not the case that EE can just do as it likes - YOU CAN FIGHT THIS!

Join a Union, get advice from experienced people, research employment law - don't rely on your company Econ Reps - remember who pays their wages!
EE do not currently recognise a Trade Union (I worked there years ago and a Union came to hand out flyers to people walking in, security took the leaflets straight off people as they walked in the door!). However, that doesn't mean the Union has no power; if an employee has a work place issue, they can seek Union guidance, they can have a Rep attend hearings etc even if the Rep doesn't work for the company and in certain cases the Union will pay the Employment Tribunal costs. I hope EE employees read this and understand that they can get help, it's not the case that EE can just do as it likes - YOU CAN FIGHT THIS! Join a Union, get advice from experienced people, research employment law - don't rely on your company Econ Reps - remember who pays their wages! 53664337
  • Score: 13

11:43am Fri 29 Aug 14

JJ2000 says...

53664337 wrote:
EE do not currently recognise a Trade Union (I worked there years ago and a Union came to hand out flyers to people walking in, security took the leaflets straight off people as they walked in the door!).

However, that doesn't mean the Union has no power; if an employee has a work place issue, they can seek Union guidance, they can have a Rep attend hearings etc even if the Rep doesn't work for the company and in certain cases the Union will pay the Employment Tribunal costs.

I hope EE employees read this and understand that they can get help, it's not the case that EE can just do as it likes - YOU CAN FIGHT THIS!

Join a Union, get advice from experienced people, research employment law - don't rely on your company Econ Reps - remember who pays their wages!
'Union came to hand out flyers to people walking in, security took the leaflets straight off people as they walked in the door!'

1. Illegal unless the flyer promotes hate or states false accusations - that flyer is the property of the person it was given to.
2. What are security thinking? When cutbacks are made (and it always happens with poorly led companies) the security personnel are kicked out first as they're an expense not an asset.

The folk running EE will be looking at this with a smile of contempt across their faces.
You are not powerless, although they try to make you feel this way. Take a small voice recorder with you, they only cost a few pounds, and secretly record the bullying.
Protect YOURSELF, not them. They will protect the business interests but, regardless of how they view it, abuse is NOT in the interests of any business.
[quote][p][bold]53664337[/bold] wrote: EE do not currently recognise a Trade Union (I worked there years ago and a Union came to hand out flyers to people walking in, security took the leaflets straight off people as they walked in the door!). However, that doesn't mean the Union has no power; if an employee has a work place issue, they can seek Union guidance, they can have a Rep attend hearings etc even if the Rep doesn't work for the company and in certain cases the Union will pay the Employment Tribunal costs. I hope EE employees read this and understand that they can get help, it's not the case that EE can just do as it likes - YOU CAN FIGHT THIS! Join a Union, get advice from experienced people, research employment law - don't rely on your company Econ Reps - remember who pays their wages![/p][/quote]'Union came to hand out flyers to people walking in, security took the leaflets straight off people as they walked in the door!' 1. Illegal unless the flyer promotes hate or states false accusations - that flyer is the property of the person it was given to. 2. What are security thinking? When cutbacks are made (and it always happens with poorly led companies) the security personnel are kicked out first as they're an expense not an asset. The folk running EE will be looking at this with a smile of contempt across their faces. You are not powerless, although they try to make you feel this way. Take a small voice recorder with you, they only cost a few pounds, and secretly record the bullying. Protect YOURSELF, not them. They will protect the business interests but, regardless of how they view it, abuse is NOT in the interests of any business. JJ2000
  • Score: 10

12:56pm Fri 29 Aug 14

Darlohopeful says...

I see this story is on the BBC website, and EE have been unavailable for comment.
"I can see the echo headline in 12 months time - EE to close Darlington offices, 1000's of local people to lose jobs"
While I understand this point, the bullying that has gone on and still continues should not go unpunished and the threat of 'ok we'll close the Call Centre because someone is complaining about being bullied' wont hold up very well....
I see this story is on the BBC website, and EE have been unavailable for comment. "I can see the echo headline in 12 months time - EE to close Darlington offices, 1000's of local people to lose jobs" While I understand this point, the bullying that has gone on and still continues should not go unpunished and the threat of 'ok we'll close the Call Centre because someone is complaining about being bullied' wont hold up very well.... Darlohopeful
  • Score: 7

7:10pm Fri 29 Aug 14

Fistfull0 says...

I worked for the company for 4 yrs. Delivered Consistently high results and won numerous awards. When a change of management came in they took a dislike to me and quickly suspended me pending investigation for 3 months. I won my case whilst my colleague got sacked. However they give me a final warning with no previous in 4 yrs and moved me departments on a new team. I delivered top results in an alien department to me where everything was all new and then suspended me again after returning only 30 days before for a different set of lies that they had fabricated. I decided to leave to protect my career as I've worked in this industry for over 10 yrs. The higher management who had always highly praised me did not acknowledge my dismissal nor get involved to stop this witch hunt. I lost everything and struggled for months and lost thousands of pounds and am now still in debt. I couldn't take them to tribunal as I left before I was tarnished with a bad brush in the industry which they would have ensured happened. People above have spoke about some of the happenings and made their opinions, well trust me your not far wrong. Finally the person who got finished during my investigation won their tribunal case which just proved my case to be nothing more than power happy managers thinking they can bully good leaders out of the business with no consequences. I would take this further but don't know how and because of them I can't afford to. : z
I worked for the company for 4 yrs. Delivered Consistently high results and won numerous awards. When a change of management came in they took a dislike to me and quickly suspended me pending investigation for 3 months. I won my case whilst my colleague got sacked. However they give me a final warning with no previous in 4 yrs and moved me departments on a new team. I delivered top results in an alien department to me where everything was all new and then suspended me again after returning only 30 days before for a different set of lies that they had fabricated. I decided to leave to protect my career as I've worked in this industry for over 10 yrs. The higher management who had always highly praised me did not acknowledge my dismissal nor get involved to stop this witch hunt. I lost everything and struggled for months and lost thousands of pounds and am now still in debt. I couldn't take them to tribunal as I left before I was tarnished with a bad brush in the industry which they would have ensured happened. People above have spoke about some of the happenings and made their opinions, well trust me your not far wrong. Finally the person who got finished during my investigation won their tribunal case which just proved my case to be nothing more than power happy managers thinking they can bully good leaders out of the business with no consequences. I would take this further but don't know how and because of them I can't afford to. : z Fistfull0
  • Score: 13

12:27am Sat 30 Aug 14

joancollins says...

They are absolute b*stards to work for, the management are remote and live in a proverbial ivory tower, infact they are bone idle imbeciles who don't have a clue what's going on and what they are doing, the whole set up is a shambles. Anyway, let's also not forget this, where someone was desperate enough to contact an MP; http://www.thenorthe
rnecho.co.uk/news/lo
cal/darlington/10969
450.MP_meets_with_EE
_call_centre_bosses_
after_staff_complain
_about_working_condi
tions/?ref=rss

It's never been right since the joint venture with T Mobile. Absolute debacle of a place.
They are absolute b*stards to work for, the management are remote and live in a proverbial ivory tower, infact they are bone idle imbeciles who don't have a clue what's going on and what they are doing, the whole set up is a shambles. Anyway, let's also not forget this, where someone was desperate enough to contact an MP; http://www.thenorthe rnecho.co.uk/news/lo cal/darlington/10969 450.MP_meets_with_EE _call_centre_bosses_ after_staff_complain _about_working_condi tions/?ref=rss It's never been right since the joint venture with T Mobile. Absolute debacle of a place. joancollins
  • Score: 8

11:00am Mon 1 Sep 14

Andrew R Thompson says...

This is most evident in the UK and the Next System was designed in the UK as well. Serious Fraud has been reported in both Business and Corporate areas costing the company 10s of millions of pounds and the stupid way they restructure aroiund the problem. This is still ongoing and was first highighted over 7 years ago.

>>>

Harassment strategies at the workplace: The case of France Télécom Orange

HISTORICAL BACKGROUND

Search YouTube with the following text...

Harassment strategies at the workplace: The case of France Télécom Orange

Please watch...

http://www.youtube.c
om/watch?v=W4oxLwqM3
D4

After its privatisation and the buyout of the British company Orange, the French corporation France Télécom Orange has appeared often in the media because of a striking wave of suicides among its employees. Dozens of employees of this company have committed suicide since 2008 (and counting). This includes a tragic self-immolation in April 2011.

Some have blamed the plan NeXT, started in 2006, which contemplated 22,000 job cuts during a period of 3 years. Provided that an official labour force adjustment plan could potentially be expensive for the company, the corporate strategists devised a programme aimed at making people willing to leave. In the frame of this plan, managers were offered bonuses which were proportional to the number of employees they were able to get rid of. In addition, they also received training on psychological manipulation techniques.

The result was a case of massive organised harassment and psychological abuse at the workplace. As a direct consequence of such a plan, and, in addition to the dozens of suicides and suicide attempts, it is estimated that thousands of employees and former employees of France Télécom Orange are receiving psychological or psychiatric advice. Most of them are also being medicated with antidepressants.

HARASSMENT IN THE CORPORATE ENVIRONMENT

The fact is that the manipulation strategies and techniques used by France Télécom Orange are far from being exceptional and, to a larger or lesser extent, have become pretty much the standard way of managing human resources in many corporations (and even, increasingly, in public agencies).

This video shows some of the techniques more commonly employed: systematic harsh interviews, absurd recriminations, setting unattainable tasks, social and/or physical isolation and ostracisation, transfer to a different city, assignment of degrading tasks, assignment of no project or of too many projects, having people travelling continuously from one company site to another for no good reason, inducing guilt feelings, etc.

The objectives are usually either forcing people to leave (but by forcing them to "choose" leaving) or exhausting them to make them accept terms that they would not accept in normal conditions.

Targets for harassment may become as well those managers who refuse to implement these psychological torture programmes.

TECHNICAL INFORMATION

This video was made using material from the following sources:

1.- Que s'est-il passé à France Telecom ?

TV report by Bernard Nicolas et Jacques Massard.

France 2, Envoyé Spécial, 30 September 2010.

http://envoye-specia
l.france2.fr/les-...


2.- France Télécom, malade à en mourir

Documentary by Bernard Nicolas.

Arte Thema, 16 November 2010.

http://arte.tv/fr/35
30624.html
This is most evident in the UK and the Next System was designed in the UK as well. Serious Fraud has been reported in both Business and Corporate areas costing the company 10s of millions of pounds and the stupid way they restructure aroiund the problem. This is still ongoing and was first highighted over 7 years ago. >>> Harassment strategies at the workplace: The case of France Télécom Orange HISTORICAL BACKGROUND Search YouTube with the following text... Harassment strategies at the workplace: The case of France Télécom Orange Please watch... http://www.youtube.c om/watch?v=W4oxLwqM3 D4 After its privatisation and the buyout of the British company Orange, the French corporation France Télécom Orange has appeared often in the media because of a striking wave of suicides among its employees. Dozens of employees of this company have committed suicide since 2008 (and counting). This includes a tragic self-immolation in April 2011. Some have blamed the plan NeXT, started in 2006, which contemplated 22,000 job cuts during a period of 3 years. Provided that an official labour force adjustment plan could potentially be expensive for the company, the corporate strategists devised a programme aimed at making people willing to leave. In the frame of this plan, managers were offered bonuses which were proportional to the number of employees they were able to get rid of. In addition, they also received training on psychological manipulation techniques. The result was a case of massive organised harassment and psychological abuse at the workplace. As a direct consequence of such a plan, and, in addition to the dozens of suicides and suicide attempts, it is estimated that thousands of employees and former employees of France Télécom Orange are receiving psychological or psychiatric advice. Most of them are also being medicated with antidepressants. HARASSMENT IN THE CORPORATE ENVIRONMENT The fact is that the manipulation strategies and techniques used by France Télécom Orange are far from being exceptional and, to a larger or lesser extent, have become pretty much the standard way of managing human resources in many corporations (and even, increasingly, in public agencies). This video shows some of the techniques more commonly employed: systematic harsh interviews, absurd recriminations, setting unattainable tasks, social and/or physical isolation and ostracisation, transfer to a different city, assignment of degrading tasks, assignment of no project or of too many projects, having people travelling continuously from one company site to another for no good reason, inducing guilt feelings, etc. The objectives are usually either forcing people to leave (but by forcing them to "choose" leaving) or exhausting them to make them accept terms that they would not accept in normal conditions. Targets for harassment may become as well those managers who refuse to implement these psychological torture programmes. TECHNICAL INFORMATION This video was made using material from the following sources: 1.- Que s'est-il passé à France Telecom ? TV report by Bernard Nicolas et Jacques Massard. France 2, Envoyé Spécial, 30 September 2010. http://envoye-specia l.france2.fr/les-... 2.- France Télécom, malade à en mourir Documentary by Bernard Nicolas. Arte Thema, 16 November 2010. http://arte.tv/fr/35 30624.html Andrew R Thompson
  • Score: 3

12:42pm Mon 1 Sep 14

Mike the pike says...

Andrew R Thompson wrote:
This is most evident in the UK and the Next System was designed in the UK as well. Serious Fraud has been reported in both Business and Corporate areas costing the company 10s of millions of pounds and the stupid way they restructure aroiund the problem. This is still ongoing and was first highighted over 7 years ago.

>>>

Harassment strategies at the workplace: The case of France Télécom Orange

HISTORICAL BACKGROUND

Search YouTube with the following text...

Harassment strategies at the workplace: The case of France Télécom Orange

Please watch...

http://www.youtube.c

om/watch?v=W4oxLwqM3

D4

After its privatisation and the buyout of the British company Orange, the French corporation France Télécom Orange has appeared often in the media because of a striking wave of suicides among its employees. Dozens of employees of this company have committed suicide since 2008 (and counting). This includes a tragic self-immolation in April 2011.

Some have blamed the plan NeXT, started in 2006, which contemplated 22,000 job cuts during a period of 3 years. Provided that an official labour force adjustment plan could potentially be expensive for the company, the corporate strategists devised a programme aimed at making people willing to leave. In the frame of this plan, managers were offered bonuses which were proportional to the number of employees they were able to get rid of. In addition, they also received training on psychological manipulation techniques.

The result was a case of massive organised harassment and psychological abuse at the workplace. As a direct consequence of such a plan, and, in addition to the dozens of suicides and suicide attempts, it is estimated that thousands of employees and former employees of France Télécom Orange are receiving psychological or psychiatric advice. Most of them are also being medicated with antidepressants.

HARASSMENT IN THE CORPORATE ENVIRONMENT

The fact is that the manipulation strategies and techniques used by France Télécom Orange are far from being exceptional and, to a larger or lesser extent, have become pretty much the standard way of managing human resources in many corporations (and even, increasingly, in public agencies).

This video shows some of the techniques more commonly employed: systematic harsh interviews, absurd recriminations, setting unattainable tasks, social and/or physical isolation and ostracisation, transfer to a different city, assignment of degrading tasks, assignment of no project or of too many projects, having people travelling continuously from one company site to another for no good reason, inducing guilt feelings, etc.

The objectives are usually either forcing people to leave (but by forcing them to "choose" leaving) or exhausting them to make them accept terms that they would not accept in normal conditions.

Targets for harassment may become as well those managers who refuse to implement these psychological torture programmes.

TECHNICAL INFORMATION

This video was made using material from the following sources:

1.- Que s'est-il passé à France Telecom ?

TV report by Bernard Nicolas et Jacques Massard.

France 2, Envoyé Spécial, 30 September 2010.

http://envoye-specia

l.france2.fr/les-...



2.- France Télécom, malade à en mourir

Documentary by Bernard Nicolas.

Arte Thema, 16 November 2010.

http://arte.tv/fr/35

30624.html
This all fits into place, EE's chief of Customer, Francoise Clemes, was formerly the Chief of HR at EE and came from France Telecom.
[quote][p][bold]Andrew R Thompson[/bold] wrote: This is most evident in the UK and the Next System was designed in the UK as well. Serious Fraud has been reported in both Business and Corporate areas costing the company 10s of millions of pounds and the stupid way they restructure aroiund the problem. This is still ongoing and was first highighted over 7 years ago. >>> Harassment strategies at the workplace: The case of France Télécom Orange HISTORICAL BACKGROUND Search YouTube with the following text... Harassment strategies at the workplace: The case of France Télécom Orange Please watch... http://www.youtube.c om/watch?v=W4oxLwqM3 D4 After its privatisation and the buyout of the British company Orange, the French corporation France Télécom Orange has appeared often in the media because of a striking wave of suicides among its employees. Dozens of employees of this company have committed suicide since 2008 (and counting). This includes a tragic self-immolation in April 2011. Some have blamed the plan NeXT, started in 2006, which contemplated 22,000 job cuts during a period of 3 years. Provided that an official labour force adjustment plan could potentially be expensive for the company, the corporate strategists devised a programme aimed at making people willing to leave. In the frame of this plan, managers were offered bonuses which were proportional to the number of employees they were able to get rid of. In addition, they also received training on psychological manipulation techniques. The result was a case of massive organised harassment and psychological abuse at the workplace. As a direct consequence of such a plan, and, in addition to the dozens of suicides and suicide attempts, it is estimated that thousands of employees and former employees of France Télécom Orange are receiving psychological or psychiatric advice. Most of them are also being medicated with antidepressants. HARASSMENT IN THE CORPORATE ENVIRONMENT The fact is that the manipulation strategies and techniques used by France Télécom Orange are far from being exceptional and, to a larger or lesser extent, have become pretty much the standard way of managing human resources in many corporations (and even, increasingly, in public agencies). This video shows some of the techniques more commonly employed: systematic harsh interviews, absurd recriminations, setting unattainable tasks, social and/or physical isolation and ostracisation, transfer to a different city, assignment of degrading tasks, assignment of no project or of too many projects, having people travelling continuously from one company site to another for no good reason, inducing guilt feelings, etc. The objectives are usually either forcing people to leave (but by forcing them to "choose" leaving) or exhausting them to make them accept terms that they would not accept in normal conditions. Targets for harassment may become as well those managers who refuse to implement these psychological torture programmes. TECHNICAL INFORMATION This video was made using material from the following sources: 1.- Que s'est-il passé à France Telecom ? TV report by Bernard Nicolas et Jacques Massard. France 2, Envoyé Spécial, 30 September 2010. http://envoye-specia l.france2.fr/les-... 2.- France Télécom, malade à en mourir Documentary by Bernard Nicolas. Arte Thema, 16 November 2010. http://arte.tv/fr/35 30624.html[/p][/quote]This all fits into place, EE's chief of Customer, Francoise Clemes, was formerly the Chief of HR at EE and came from France Telecom. Mike the pike
  • Score: 3

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