Householder demands more from B&Q after "botched job"

Householder demands more from B&Q after "botched job"

BOTCHED KITCHEN:Ann Peacock in the bathroom fitted in her house by B&Q. Picture: TOM BANKS

BOTCHED KITCHEN:Cracked floor tiles in the bathroom fitted by B&Q in the home of Ann Peacock. Picture: TOM BANKS

BOTCHED KITCHEN:Badly finished walls in the bathroom fitted by B&Q in the home of Ann Peacock. Picture: TOM BANKS

BOTCHED KITCHEN:Badly finished walls in the bathroom fitted by B&Q in the home of Ann Peacock. Picture: TOM BANKS

BOTCHED KITCHEN:Badly finished walls in the bathroom fitted by B&Q in the home of Ann Peacock. Picture: TOM BANKS

BOTCHED KITCHEN:A broken toilet flusher in the bathroom fitted by B&Q in the home of Ann Peacock. Picture: TOM BANKS

BOTCHED KITCHEN: A heated towel rail that hangs off the wall in the bathroom fitted by B&Q in the home of Ann Peacock. Picture: TOM BANKS

First published in News

A WOMAN suffering from a debilitating condition has vowed to keep up her fight against B&Q for what she says was a botched job installing a £20,000 bathroom and kitchen.

Ann Peacock, 56, of Stockton, who has had to have her thyroid removed and struggles to get in and out of her bath, has been backed by the Ombudsman.

The mother-of-two commissioned a £700 expert report by surveyors Hunter Cowie who also backed her claims that the work was not up to scratch.

Mrs Peacock explained the kitchen and bathroom were done four years ago but the matter has not been resolved. She said B&Q have offered her £5,000 but she believes she is entitled to at least double that amount.

She claimed the shower has only been used once because it leaked so badly. Other problems include: a hole in the shower base, a hole and chip in the bath, different –coloured tiling, doors coming off fitted kitchen cupboards, every kitchen appliance being repaired and the microwave replaced after being repaired five times as well as a radiator coming off the wall.

Hunter Cowie identified 64 errors. Its report from 2012 said: “The standard of workmanship in the finishing has detracted from the overall quality of the installations.”

The Furniture Ombudsman recorded fewer errors, but was not qualified to inspect plumbing or electrical devices. The Ombudsman’s report said: “The information I obtained as a result of my visual inspection has, in my opinion, revealed product damage, along with questionable fitting skills.”

Mrs Peacock said: “They wanted all the money up front, but it was cheap stuff done in a cheap way for a lot of money.”

A spokeswoman for B&Q revealed the store was in consultation with its solicitors over the issue. She said: “We are committed to giving our customers a good shopping experience and accept our responsibilities when we fall short of this. We are sorry that we have not been able to resolve this matter."

Comments (4)

Please log in to enable comment sorting

4:25pm Tue 8 Jul 14

LUSTARD says...

fancy tjhe manager not going round to check the job over, id have held him to account if i was the boss and sacked him
fancy tjhe manager not going round to check the job over, id have held him to account if i was the boss and sacked him LUSTARD
  • Score: 8

5:43pm Tue 8 Jul 14

AnonJS says...

I too had problems with a b&q kitchen that was fitted 5 years ago via the Stockton branch. I was left with live wires hanging freely above the kitchen sink! I complained and complained but because you pay up front you are powerless and no one wants to know or shows the slightest bit interest. I even went into the store and told customers looking at kitchens to go elsewhere.Good luck to you. I wish I had persued our claim.
I too had problems with a b&q kitchen that was fitted 5 years ago via the Stockton branch. I was left with live wires hanging freely above the kitchen sink! I complained and complained but because you pay up front you are powerless and no one wants to know or shows the slightest bit interest. I even went into the store and told customers looking at kitchens to go elsewhere.Good luck to you. I wish I had persued our claim. AnonJS
  • Score: 2

8:19am Wed 9 Jul 14

Ally F says...

B&Q is fine for buying some paint, limited choice of wallpaper, a bag of nails, wonky planed timber studding, etc. and for stuff for most amateur DIY jobs. For the love of God DON'T use them for larger jobs - they are a retailer not a specialist installer. They just sub-contract the installation to local companies who are not competent enough to trade on their own merit and reputation.

Use a local specialist kitchen and bathroom company, agree a contract payment schedule with the final payment conditional to your full satisfaction of the work done. A genuine professional company will agree to this without question, a cowboy outfit not sure of their skills and competency or struggling with their cash-flow will not. You might pay a little more, but you get what you pay for. The quality of the brassware, cupboards, appliances, fixtures and fittings will be superior to B&Qs range and the installation a quality job. It's their reputation in your house - they can't hide behind some faceless corporation such as B&Q.
B&Q is fine for buying some paint, limited choice of wallpaper, a bag of nails, wonky planed timber studding, etc. and for stuff for most amateur DIY jobs. For the love of God DON'T use them for larger jobs - they are a retailer not a specialist installer. They just sub-contract the installation to local companies who are not competent enough to trade on their own merit and reputation. Use a local specialist kitchen and bathroom company, agree a contract payment schedule with the final payment conditional to your full satisfaction of the work done. A genuine professional company will agree to this without question, a cowboy outfit not sure of their skills and competency or struggling with their cash-flow will not. You might pay a little more, but you get what you pay for. The quality of the brassware, cupboards, appliances, fixtures and fittings will be superior to B&Qs range and the installation a quality job. It's their reputation in your house - they can't hide behind some faceless corporation such as B&Q. Ally F
  • Score: 2

1:23pm Wed 9 Jul 14

maw.si says...

You would think that B&Q would have some kind of quality control officer to check the required work is up to standard, obviously they use outside contractors to do the work so you would think that checking the work would be there number one priority.
You would think that B&Q would have some kind of quality control officer to check the required work is up to standard, obviously they use outside contractors to do the work so you would think that checking the work would be there number one priority. maw.si
  • Score: 0

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree