MP holds "frank" talks with mobile phone company following staff complaints

Darlington and Stockton Times: REG LEAD MP holds "frank" talks with mobile phone company following staff complaints REG LEAD MP holds "frank" talks with mobile phone company following staff complaints

A NORTH-East MP has held “frank” talks with call centre bosses after staff criticised working conditions.

Darlington MP Jenny Chapman met with executives from mobile phone company EE at the House of Commons on Wednesday.

The meeting was held after current and former employees alleged that the company was routinely acting in an unreasonable and heavy-handed manner.

The MP said the talks had been “frank and constructive”.

She added: “They said they were unaware that staff at the Darlington site were unhappy with their experience of working for the company.

“They committed to working with me to make sure that the issues we've raised will be examined.

“They want it to be a great place to work, I want it to be a great place to work and the staff want it to be a great place to work, and together we need to make sure that is a reality rather than an aspiration.”

EE also said the talks had been “positive and productive”.

A spokesperson said: “Among other things we discussed that as one of the largest employers in the area we take our responsibility toward our large teams in our Darlington offices, very seriously.

“Feedback from staff is generally very positive, so we were concerned to hear that a small number of employees felt their issues weren’t being addressed as effectively as possible.

"We have committed to investigate these concerns on an individual basis, and look to resolve as quickly as possible.”

An article in yesterday's Northern Echo on EE staff complaints attracted a large response from current and former workers, with more than 70 comments being left on-line and at least a dozen current and former employees ringing or emailing.

The majority of correspondents claimed they had been badly treated by EE, although others spoke out in support of the company.

One man said the article had reduced him to tears because the complaints resembled his own experiences.

Another current employee said: “I have never worked at a company where there are so many unhappy people.”

But one man diagnosed with a medical condition said: “The company has been nothing but amazing with regard to my own personal circumstances.”

Comments (8)

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7:59am Thu 30 Jan 14

oliviaden6 says...

Why is the MP getting involved?
Why is the MP getting involved? oliviaden6
  • Score: -1

9:13am Thu 30 Jan 14

Homshaw1 says...

Unless you are there it is difficult to know what is going on.

I have heard of stories at some call centres where staff are not allowed to the toilet expect during a break which I would think unreasonable.

On the other hand some of the attitudes of people with great jobs leave a lot to be desired.
Unless you are there it is difficult to know what is going on. I have heard of stories at some call centres where staff are not allowed to the toilet expect during a break which I would think unreasonable. On the other hand some of the attitudes of people with great jobs leave a lot to be desired. Homshaw1
  • Score: 4

10:40am Thu 30 Jan 14

st-george1 says...

Typical of the socialist style ... 85% of the 2000 workforce enjoy their work BUT will be forced to suffer because of the militant few Echo posters who are being a little economical with the truth and bringing this company into disrepute it seems, yet no union leverage squads in sight !
Typical of the socialist style ... 85% of the 2000 workforce enjoy their work BUT will be forced to suffer because of the militant few Echo posters who are being a little economical with the truth and bringing this company into disrepute it seems, yet no union leverage squads in sight ! st-george1
  • Score: -4

4:14pm Thu 30 Jan 14

sineater says...

typical tory style,they are bullying the staff so that they quit and save redundancy money,reminds me of the government dismissing soldiers early so that they get less pension ,cheapskates !!
typical tory style,they are bullying the staff so that they quit and save redundancy money,reminds me of the government dismissing soldiers early so that they get less pension ,cheapskates !! sineater
  • Score: 0

5:51pm Thu 30 Jan 14

justice4uandme says...

It's just the same rhetoric that's been spouted for years. Orange / EE is a company which actively discriminates against people with mental ill health, and is a terrible place to work.
It's just the same rhetoric that's been spouted for years. Orange / EE is a company which actively discriminates against people with mental ill health, and is a terrible place to work. justice4uandme
  • Score: 8

6:07pm Thu 30 Jan 14

anonoo says...

This isn't just darlington call center this is north tyneside too
This isn't just darlington call center this is north tyneside too anonoo
  • Score: 2

8:57am Fri 31 Jan 14

Homshaw1 says...

There is a valuable lesson to be learnt by school age children. Take advantage of the education that is on offer, develop skills and if you are ever treated badly it will be a lot easier to do something about it.
There is a valuable lesson to be learnt by school age children. Take advantage of the education that is on offer, develop skills and if you are ever treated badly it will be a lot easier to do something about it. Homshaw1
  • Score: 1

11:09pm Fri 7 Feb 14

hippiechick93 says...

I was bullied out of EE by managers who didn't care about their staff. During the time I worked at EE a lot of traumatic things happened to me and I was bullied by managers who basically said to "get a grip". When I was forced to resign my post I had time to come to terms with everything that had happened to me and realised that I was severely depressed, largely due to the repercussions of EE's actions and lack of support during a stressful period of my life, when I needed support. If I had had the support I needed from my managers at the time I would not have been as ill as I have been.
I completely agree with justice4uandme. They do discriminate against the staff who are mentally ill. My experience with them proved that.

Despite the disgraceful behaviour from management, I would like to say that the team who train the staff are amazing. They are supportive and give you great tips, unlike the management who drop you in the deep end on day one.
I was bullied out of EE by managers who didn't care about their staff. During the time I worked at EE a lot of traumatic things happened to me and I was bullied by managers who basically said to "get a grip". When I was forced to resign my post I had time to come to terms with everything that had happened to me and realised that I was severely depressed, largely due to the repercussions of EE's actions and lack of support during a stressful period of my life, when I needed support. If I had had the support I needed from my managers at the time I would not have been as ill as I have been. I completely agree with justice4uandme. They do discriminate against the staff who are mentally ill. My experience with them proved that. Despite the disgraceful behaviour from management, I would like to say that the team who train the staff are amazing. They are supportive and give you great tips, unlike the management who drop you in the deep end on day one. hippiechick93
  • Score: 3

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