"I no-longer feel proud to work for the company," says EE worker

"I no-longer feel proud to work for the company," says EE worker

First published in News
Last updated

I have been with EE for well over ten years and for many years I loved working for them and growing with the company, enjoying getting up in the morning and looking forward to work.

My work colleagues and I considered each other a family and there was a happy and relaxed atmosphere in the workplace.

That has all changed and it has rapidly gone downhill over that last few years, especially since they became EE and the merger with T- Mobile.

I no longer feel proud to say I work for the company and no longer sing their praises and recommend working there to my friends and family.

I have witnessed and been through a lot working for EE. Working conditions and the demands that are put on staff are a disgrace. Morale is at an all-time low and this is having a detrimental effect on job satisfaction and, ultimately, customers.

We are just a number in a seat and no-longer valued and recognised for who we are and what we give to the company.

For a company who once prided themselves on their strong values, they seem to be non-existent now.

They have a total lack of humanity and understanding of employees’ well-being and no longer take any of their employers’ personal circumstances or disabilities into account.

I feel extremely sad, almost like a relationship has broken down.

Comments (68)

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7:44am Wed 29 Jan 14

thevoiceofthevoiceless says...

Absolute joke this article - maybe what was deemed good 10 years ago is not good enough now like in any job. Pathetic excuse of a person
Absolute joke this article - maybe what was deemed good 10 years ago is not good enough now like in any job. Pathetic excuse of a person thevoiceofthevoiceless
  • Score: -60

8:03am Wed 29 Jan 14

Ally F says...

Is the EE worker a friend or relation of Peter Barron? What is this tosh doing here? it's just a personal rant against a company with no facts, figures or basis of argument.

I'm sure a lot of people feel insecure in their jobs in countless other areas of employment, both in the public and private sector. That just might be due to a huge recession and financial crisis rather than hard-nosed and uncaring employers. The good times of spend spend and spend are over, it's tough out there, nose to the grindstone, head down and crack on, etc.

Sounds like this EE worker has had a belated dose of reality we've all had over the last couple of years.
Is the EE worker a friend or relation of Peter Barron? What is this tosh doing here? it's just a personal rant against a company with no facts, figures or basis of argument. I'm sure a lot of people feel insecure in their jobs in countless other areas of employment, both in the public and private sector. That just might be due to a huge recession and financial crisis rather than hard-nosed and uncaring employers. The good times of spend spend and spend are over, it's tough out there, nose to the grindstone, head down and crack on, etc. Sounds like this EE worker has had a belated dose of reality we've all had over the last couple of years. Ally F
  • Score: -36

8:10am Wed 29 Jan 14

oliviaden6 says...

Reality is a bugger? Do you think your alone at EE feeling like this or is any other multi national company any different? If you dont like things walk?
Reality is a bugger? Do you think your alone at EE feeling like this or is any other multi national company any different? If you dont like things walk? oliviaden6
  • Score: -28

8:10am Wed 29 Jan 14

thevoiceofthevoiceless says...

I worked there back when it was Hutchinson paging - the job wasn't for me so I left - why doesn't this person do the same?

They probably know they wouldn't get a job anywhere else rather than spend your time whining to the paper knuckle down and do the job u are paid for

Hey echo I hear you have some rather disgruntled employees at the moment too as you make a load of loyal employees redundant and they felt it was a family there too - can we get an article on that too please?
I worked there back when it was Hutchinson paging - the job wasn't for me so I left - why doesn't this person do the same? They probably know they wouldn't get a job anywhere else rather than spend your time whining to the paper knuckle down and do the job u are paid for Hey echo I hear you have some rather disgruntled employees at the moment too as you make a load of loyal employees redundant and they felt it was a family there too - can we get an article on that too please? thevoiceofthevoiceless
  • Score: 5

8:32am Wed 29 Jan 14

John Justice says...

I disagree with the above comments. Firms have a duty to treat its workers as human beings, with respect and acknowledge workers as individuals. The Firm I work for, in the NHS has started to take steps to value its work force after years of some management treating its staff with little more than contempt. Still a long way to go though.
I disagree with the above comments. Firms have a duty to treat its workers as human beings, with respect and acknowledge workers as individuals. The Firm I work for, in the NHS has started to take steps to value its work force after years of some management treating its staff with little more than contempt. Still a long way to go though. John Justice
  • Score: 54

8:36am Wed 29 Jan 14

billyboy60 says...

leave then
leave then billyboy60
  • Score: -31

8:51am Wed 29 Jan 14

D. Hop says...

John Justice wrote:
I disagree with the above comments. Firms have a duty to treat its workers as human beings, with respect and acknowledge workers as individuals. The Firm I work for, in the NHS has started to take steps to value its work force after years of some management treating its staff with little more than contempt. Still a long way to go though.
Not any more, the recession has brought cultural changes. The company I work for used to look after their staff. Now they have the attitude that we're lucky to be working for them which means they treat us like poorly and do as they please.
[quote][p][bold]John Justice[/bold] wrote: I disagree with the above comments. Firms have a duty to treat its workers as human beings, with respect and acknowledge workers as individuals. The Firm I work for, in the NHS has started to take steps to value its work force after years of some management treating its staff with little more than contempt. Still a long way to go though.[/p][/quote]Not any more, the recession has brought cultural changes. The company I work for used to look after their staff. Now they have the attitude that we're lucky to be working for them which means they treat us like poorly and do as they please. D. Hop
  • Score: 34

8:58am Wed 29 Jan 14

Elan123 says...

My wife has worked there for a number of years, company procedures are in place but managers do as they please and treat people like dirt. A number of staff left during her time at EE due to bullying and mis-treatment. I think more people need to come forward and voice whats going on.
My wife has worked there for a number of years, company procedures are in place but managers do as they please and treat people like dirt. A number of staff left during her time at EE due to bullying and mis-treatment. I think more people need to come forward and voice whats going on. Elan123
  • Score: 63

9:13am Wed 29 Jan 14

RichToryTwats says...

D. Hop wrote:
John Justice wrote: I disagree with the above comments. Firms have a duty to treat its workers as human beings, with respect and acknowledge workers as individuals. The Firm I work for, in the NHS has started to take steps to value its work force after years of some management treating its staff with little more than contempt. Still a long way to go though.
Not any more, the recession has brought cultural changes. The company I work for used to look after their staff. Now they have the attitude that we're lucky to be working for them which means they treat us like poorly and do as they please.
Nobody should be treat poorly at work, we still have human rights you know.

EE i love it me.
[quote][p][bold]D. Hop[/bold] wrote: [quote][p][bold]John Justice[/bold] wrote: I disagree with the above comments. Firms have a duty to treat its workers as human beings, with respect and acknowledge workers as individuals. The Firm I work for, in the NHS has started to take steps to value its work force after years of some management treating its staff with little more than contempt. Still a long way to go though.[/p][/quote]Not any more, the recession has brought cultural changes. The company I work for used to look after their staff. Now they have the attitude that we're lucky to be working for them which means they treat us like poorly and do as they please.[/p][/quote]Nobody should be treat poorly at work, we still have human rights you know. EE i love it me. RichToryTwats
  • Score: 30

9:23am Wed 29 Jan 14

jandarlo says...

horrible place to work. managers look down on the minions. team leaders are arrogant and don't care about the staff on their team as long as the figures and stats add up. even toilet breaks are counted in the time allowed off the phone. its simple though- leave!
horrible place to work. managers look down on the minions. team leaders are arrogant and don't care about the staff on their team as long as the figures and stats add up. even toilet breaks are counted in the time allowed off the phone. its simple though- leave! jandarlo
  • Score: 36

9:28am Wed 29 Jan 14

gary123 says...

A lot of people will leave, the management strategy in there is push till breaking point, then push more, just replace people if they cant give 100% all day, everyday. Truly disgusting from a company of its size. Shame the union cant/wont do anything.
A lot of people will leave, the management strategy in there is push till breaking point, then push more, just replace people if they cant give 100% all day, everyday. Truly disgusting from a company of its size. Shame the union cant/wont do anything. gary123
  • Score: 37

9:29am Wed 29 Jan 14

dgriffiths says...

I'm staggered by how the companies and indeed the company don't realize how short termist and counter productive this is. Ok so you get rid of some staff you perceive (with whatever criteria some idiot in a cosy office has come up with) to be undesirable.

In so doing you make other staff stressed, worried, unhappy, and generally less productive. This damages your business and leads to more staff turnover.

It is not in your interest and yet you plough on regardless as you know best...
I'm staggered by how the companies and indeed the company don't realize how short termist and counter productive this is. Ok so you get rid of some staff you perceive (with whatever criteria some idiot in a cosy office has come up with) to be undesirable. In so doing you make other staff stressed, worried, unhappy, and generally less productive. This damages your business and leads to more staff turnover. It is not in your interest and yet you plough on regardless as you know best... dgriffiths
  • Score: 34

9:30am Wed 29 Jan 14

oliviaden6 says...

I am afraid its only the share holders and the bottom line these companies are interested in. Companies do have a duty of care but it is swept under the carpet by, there is a saying Sh1t rolls down hill and the every day workers are the bottom line for it all?
I am afraid its only the share holders and the bottom line these companies are interested in. Companies do have a duty of care but it is swept under the carpet by, there is a saying Sh1t rolls down hill and the every day workers are the bottom line for it all? oliviaden6
  • Score: 29

9:41am Wed 29 Jan 14

hasanopinion says...

its a sales focused company they are out to make as much money as is possible and for the salaries they pay they expect their staff to be just as focused. Ten years ago they paid out for free events, gave stuff away and staff were allowed to get away with a lot more than what they are now. I know of a few people who were sacked around that time for stealing from the company, nowadays you don't hear of things like that happen. I understand this person feels like a number on a pay roll but this company is huge can they really expect anything less? if they are not happy about the way they are being treated I would suggest paying into a workers union, lodging grievances through the correct procedures and getting your colleagues to do the same. you want to be noticed and to be treated with respect? go out there and fight for it!
its a sales focused company they are out to make as much money as is possible and for the salaries they pay they expect their staff to be just as focused. Ten years ago they paid out for free events, gave stuff away and staff were allowed to get away with a lot more than what they are now. I know of a few people who were sacked around that time for stealing from the company, nowadays you don't hear of things like that happen. I understand this person feels like a number on a pay roll but this company is huge can they really expect anything less? if they are not happy about the way they are being treated I would suggest paying into a workers union, lodging grievances through the correct procedures and getting your colleagues to do the same. you want to be noticed and to be treated with respect? go out there and fight for it! hasanopinion
  • Score: 4

9:46am Wed 29 Jan 14

D. Hop says...

RichToryTwats wrote:
D. Hop wrote:
John Justice wrote: I disagree with the above comments. Firms have a duty to treat its workers as human beings, with respect and acknowledge workers as individuals. The Firm I work for, in the NHS has started to take steps to value its work force after years of some management treating its staff with little more than contempt. Still a long way to go though.
Not any more, the recession has brought cultural changes. The company I work for used to look after their staff. Now they have the attitude that we're lucky to be working for them which means they treat us like poorly and do as they please.
Nobody should be treat poorly at work, we still have human rights you know.

EE i love it me.
Correct, but my only option out is to walk and there aren't that many positions out there in my field of work. So they have us over a barrel, and they know it!
[quote][p][bold]RichToryTwats[/bold] wrote: [quote][p][bold]D. Hop[/bold] wrote: [quote][p][bold]John Justice[/bold] wrote: I disagree with the above comments. Firms have a duty to treat its workers as human beings, with respect and acknowledge workers as individuals. The Firm I work for, in the NHS has started to take steps to value its work force after years of some management treating its staff with little more than contempt. Still a long way to go though.[/p][/quote]Not any more, the recession has brought cultural changes. The company I work for used to look after their staff. Now they have the attitude that we're lucky to be working for them which means they treat us like poorly and do as they please.[/p][/quote]Nobody should be treat poorly at work, we still have human rights you know. EE i love it me.[/p][/quote]Correct, but my only option out is to walk and there aren't that many positions out there in my field of work. So they have us over a barrel, and they know it! D. Hop
  • Score: 26

10:00am Wed 29 Jan 14

Mod says...

I have a mate who works on a building site in the Northeast and he says the company expects him to work outside on cold, cloudy days when he doesn't really want to.
Surely this is against his human rights. This company needs taking to task.
Can the Northern Echo not conduct an investigation into this mistreatment of its workforce.
I look forward to a "front page splash" within the near future.
I have a mate who works on a building site in the Northeast and he says the company expects him to work outside on cold, cloudy days when he doesn't really want to. Surely this is against his human rights. This company needs taking to task. Can the Northern Echo not conduct an investigation into this mistreatment of its workforce. I look forward to a "front page splash" within the near future. Mod
  • Score: -8

10:29am Wed 29 Jan 14

Mike the pike says...

It's about striking a balance but unfortunately this company now sees workers very much as numbers who are in fear. It's akin to a dictatorship now.
It's about striking a balance but unfortunately this company now sees workers very much as numbers who are in fear. It's akin to a dictatorship now. Mike the pike
  • Score: 26

10:32am Wed 29 Jan 14

Kev281181 says...

What this individual hasn't said in his attack of EE is that he got the sack a few months ago for gross misconduct.
What this individual hasn't said in his attack of EE is that he got the sack a few months ago for gross misconduct. Kev281181
  • Score: -18

10:50am Wed 29 Jan 14

Mike the pike says...

Kev281181 wrote:
What this individual hasn't said in his attack of EE is that he got the sack a few months ago for gross misconduct.
This article is clearly about a current employee if you read it correctly.
[quote][p][bold]Kev281181[/bold] wrote: What this individual hasn't said in his attack of EE is that he got the sack a few months ago for gross misconduct.[/p][/quote]This article is clearly about a current employee if you read it correctly. Mike the pike
  • Score: 26

10:50am Wed 29 Jan 14

RichToryTwats says...

Mod wrote:
I have a mate who works on a building site in the Northeast and he says the company expects him to work outside on cold, cloudy days when he doesn't really want to. Surely this is against his human rights. This company needs taking to task. Can the Northern Echo not conduct an investigation into this mistreatment of its workforce. I look forward to a "front page splash" within the near future.
Hahahaha but i think thats in the job description isnt it.
[quote][p][bold]Mod[/bold] wrote: I have a mate who works on a building site in the Northeast and he says the company expects him to work outside on cold, cloudy days when he doesn't really want to. Surely this is against his human rights. This company needs taking to task. Can the Northern Echo not conduct an investigation into this mistreatment of its workforce. I look forward to a "front page splash" within the near future.[/p][/quote]Hahahaha but i think thats in the job description isnt it. RichToryTwats
  • Score: 11

11:16am Wed 29 Jan 14

Voice-of-reality says...

I believe, and I stand to be corrected, that these people are predominantly call centre employees. Accordingly, why should the firm really care what they think of working there - they are essentially cannon fodder who are easily replaceable. They tend to be unhelpful on the phone and believe themselves to be 'empowered' in their work whereas in reality they are near to the 'lowest of the low', have little power to actually deal with any form of complaint or query beyond the most basic and seem to forget who the customer is.
I am sure, given the entry level nature of call centre staff that, if she is so happy, she can be very easily replaced with someone fresher.
I believe, and I stand to be corrected, that these people are predominantly call centre employees. Accordingly, why should the firm really care what they think of working there - they are essentially cannon fodder who are easily replaceable. They tend to be unhelpful on the phone and believe themselves to be 'empowered' in their work whereas in reality they are near to the 'lowest of the low', have little power to actually deal with any form of complaint or query beyond the most basic and seem to forget who the customer is. I am sure, given the entry level nature of call centre staff that, if she is so happy, she can be very easily replaced with someone fresher. Voice-of-reality
  • Score: -29

11:23am Wed 29 Jan 14

harry2 says...

Wh can't employees speak up if things are going wrong ?? And if the company are not listening then they should be able to go to unions etc.

We all sit down and just take things too easily these days I think it is really brave to speak up for yourselve and for others.

Good luck to them.
Wh can't employees speak up if things are going wrong ?? And if the company are not listening then they should be able to go to unions etc. We all sit down and just take things too easily these days I think it is really brave to speak up for yourselve and for others. Good luck to them. harry2
  • Score: 29

11:35am Wed 29 Jan 14

Boris78 says...

There is a few comments on here I can only describe as "Disgusting", Companies have to no matter what the current climate is due to the recession and so forth, its the Companies duty to treat all employees with respect to which they deserve, companies have policies stating this such as diversity courses for emplyees and management, and for people to say otherwise I would like to see them put up with being treated like a slave or even see thir families treated the same way as I know they wouldnt put up with it and to say that this artical is a joke just shows the narrow minded village mentality that people still have to this day, people should realise that there is alot of unemployment in the area, so the option to quote "Just Walk" is just someone not knowing the full facts of the situation or the area to which they live in.

People deserve respect no matter who you are or what job you are in, and if people are being discriminated against then they should fight for the right that our relations fought for.

Please dont come on here with just the intention to troll when its obvious that the people in question are suffering.
There is a few comments on here I can only describe as "Disgusting", Companies have to no matter what the current climate is due to the recession and so forth, its the Companies duty to treat all employees with respect to which they deserve, companies have policies stating this such as diversity courses for emplyees and management, and for people to say otherwise I would like to see them put up with being treated like a slave or even see thir families treated the same way as I know they wouldnt put up with it and to say that this artical is a joke just shows the narrow minded village mentality that people still have to this day, people should realise that there is alot of unemployment in the area, so the option to quote "Just Walk" is just someone not knowing the full facts of the situation or the area to which they live in. People deserve respect no matter who you are or what job you are in, and if people are being discriminated against then they should fight for the right that our relations fought for. Please dont come on here with just the intention to troll when its obvious that the people in question are suffering. Boris78
  • Score: 30

11:40am Wed 29 Jan 14

Voice-of-reality says...

I would agree that people have to be treated with the respect they deserve. The important words in that phrase, Boris78, are surely 'tehy deserve'. All deserve politeness. However, the lower minions should not have their opiniosn vaunted as being 'wonderful, terrific, and game-changing to the firm' at all times. There is a reason why they are on the bottom rung - they do not possess the more advanced skills required for the higher up jobs and thus, and I blame the labour adminsitration of 1997 for this, they need to 'remember their place' and, when dealing with customers, remember that 'their word is not that of God' - it is more akin to that of the 'humble, but loyal, peasantry of yonder year'. If they wish their every action and word to be acted upon - then they need to be higher up the firm and more gifted.
I would agree that people have to be treated with the respect they deserve. The important words in that phrase, Boris78, are surely 'tehy deserve'. All deserve politeness. However, the lower minions should not have their opiniosn vaunted as being 'wonderful, terrific, and game-changing to the firm' at all times. There is a reason why they are on the bottom rung - they do not possess the more advanced skills required for the higher up jobs and thus, and I blame the labour adminsitration of 1997 for this, they need to 'remember their place' and, when dealing with customers, remember that 'their word is not that of God' - it is more akin to that of the 'humble, but loyal, peasantry of yonder year'. If they wish their every action and word to be acted upon - then they need to be higher up the firm and more gifted. Voice-of-reality
  • Score: -16

11:41am Wed 29 Jan 14

sarahmc54 says...

People commenting on this article clearly have some sort of EE tinted goggles on, is that you Olaf?

It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess.

EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way.

Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus.

As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next.

This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority.
People commenting on this article clearly have some sort of EE tinted goggles on, is that you Olaf? It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess. EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way. Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus. As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next. This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority. sarahmc54
  • Score: 43

12:25pm Wed 29 Jan 14

MrsTellItHowItIs says...

You are spot on sarahmc54! I can tell you for a fact and from experience, that's exactly what is going on there. Until you keyboard trolls have worked there and have experienced this first hand then your opinions are meaningless. Why should any person give up a job that they're good at, enjoy, not to mention their long term loyalty to a company who is treating them and their colleagues with such disrespect and most importantly DISCRIMINATION?! Unfortunately that's half the problem - staff leave (if they're lucky enough to find another job with the current state of available jobs!) as its not worth the effort and they are intimidated into keeping quiet against such a large company. Employees DO follow correct procedures and raise grievances, but these fall on deaf ears, even when escalated higher. Employees are left to take things to Employment Tribunals (and yes, I am speaking from experience here) and then EE settle out of court at the last minute and slap them with a gagging order to prevent them from speaking badly of the company - so again the real issues do not get addressed! Another problem is that EE do recognise the CWU union or any other union (which says alot!). These issues need fixing - thankfully the Union and Darlington MP, Jenny Chapman are helping this be the case.
You are spot on sarahmc54! I can tell you for a fact and from experience, that's exactly what is going on there. Until you keyboard trolls have worked there and have experienced this first hand then your opinions are meaningless. Why should any person give up a job that they're good at, enjoy, not to mention their long term loyalty to a company who is treating them and their colleagues with such disrespect and most importantly DISCRIMINATION?! Unfortunately that's half the problem - staff leave (if they're lucky enough to find another job with the current state of available jobs!) as its not worth the effort and they are intimidated into keeping quiet against such a large company. Employees DO follow correct procedures and raise grievances, but these fall on deaf ears, even when escalated higher. Employees are left to take things to Employment Tribunals (and yes, I am speaking from experience here) and then EE settle out of court at the last minute and slap them with a gagging order to prevent them from speaking badly of the company - so again the real issues do not get addressed! Another problem is that EE do recognise the CWU union or any other union (which says alot!). These issues need fixing - thankfully the Union and Darlington MP, Jenny Chapman are helping this be the case. MrsTellItHowItIs
  • Score: 29

12:27pm Wed 29 Jan 14

Catherinet says...

I worked there for a while. It's a tough job with very little support from managers. I was rescued by another company who found my CV online. It was such a relief. I have worked for a number of companies over the years, but they were the worst by far.
I worked there for a while. It's a tough job with very little support from managers. I was rescued by another company who found my CV online. It was such a relief. I have worked for a number of companies over the years, but they were the worst by far. Catherinet
  • Score: 22

12:55pm Wed 29 Jan 14

Colcat says...

Boris78 wrote:
There is a few comments on here I can only describe as "Disgusting", Companies have to no matter what the current climate is due to the recession and so forth, its the Companies duty to treat all employees with respect to which they deserve, companies have policies stating this such as diversity courses for emplyees and management, and for people to say otherwise I would like to see them put up with being treated like a slave or even see thir families treated the same way as I know they wouldnt put up with it and to say that this artical is a joke just shows the narrow minded village mentality that people still have to this day, people should realise that there is alot of unemployment in the area, so the option to quote "Just Walk" is just someone not knowing the full facts of the situation or the area to which they live in.

People deserve respect no matter who you are or what job you are in, and if people are being discriminated against then they should fight for the right that our relations fought for.

Please dont come on here with just the intention to troll when its obvious that the people in question are suffering.
I have to agree with you Boris78. We seem to have arrived at a society that are so self absorbed and selfish that when they hear of others being treated badly, instead of speaking out for them, they denigrate them and say that they should put up and shut up, or shut up and walk. What justification do these people give? Their reasoning comes under three general areas: 1) It'll put me out (for however short amount of time, whether that be a ten minutes, or a few days). 2) They are putting up with crap working conditions and won't do anything about it, so why should anyone else complain about their rubbish working conditions? And 3) "There's a recession and you should consider yourself lucky to be allowed to be treated so badly."

Also...
harry2 wrote:
"We all sit down and just take things too easily these days I think it is really brave to speak up for yourselves and for others."

I fear the situation is much worse than that, harry2. When people do speak out they are immediately given flak by certain commentators on here who can only be described as idiots and trolls! They say that people should leave if the situation is so bad, yet that just means that others desperate for work have to put up with these disgusting working conditions or lose any benefits they get (surely that is just a form of slavery?). It also presumes that there are enough jobs for the disgruntled workers to move into.

In an ideal world, if a company treats it's employees badly then they will not be able to find anyone to work for them and then they must do something about it. But this certainly isn't an ideal world and these companies know that there is a never ending line of people who HAVE to take these jobs, however well educated or able they are.
[quote][p][bold]Boris78[/bold] wrote: There is a few comments on here I can only describe as "Disgusting", Companies have to no matter what the current climate is due to the recession and so forth, its the Companies duty to treat all employees with respect to which they deserve, companies have policies stating this such as diversity courses for emplyees and management, and for people to say otherwise I would like to see them put up with being treated like a slave or even see thir families treated the same way as I know they wouldnt put up with it and to say that this artical is a joke just shows the narrow minded village mentality that people still have to this day, people should realise that there is alot of unemployment in the area, so the option to quote "Just Walk" is just someone not knowing the full facts of the situation or the area to which they live in. People deserve respect no matter who you are or what job you are in, and if people are being discriminated against then they should fight for the right that our relations fought for. Please dont come on here with just the intention to troll when its obvious that the people in question are suffering.[/p][/quote]I have to agree with you Boris78. We seem to have arrived at a society that are so self absorbed and selfish that when they hear of others being treated badly, instead of speaking out for them, they denigrate them and say that they should put up and shut up, or shut up and walk. What justification do these people give? Their reasoning comes under three general areas: 1) It'll put me out (for however short amount of time, whether that be a ten minutes, or a few days). 2) They are putting up with crap working conditions and won't do anything about it, so why should anyone else complain about their rubbish working conditions? And 3) "There's a recession and you should consider yourself lucky to be allowed to be treated so badly." Also... harry2 wrote: "We all sit down and just take things too easily these days I think it is really brave to speak up for yourselves and for others." I fear the situation is much worse than that, harry2. When people do speak out they are immediately given flak by certain commentators on here who can only be described as idiots and trolls! They say that people should leave if the situation is so bad, yet that just means that others desperate for work have to put up with these disgusting working conditions or lose any benefits they get (surely that is just a form of slavery?). It also presumes that there are enough jobs for the disgruntled workers to move into. In an ideal world, if a company treats it's employees badly then they will not be able to find anyone to work for them and then they must do something about it. But this certainly isn't an ideal world and these companies know that there is a never ending line of people who HAVE to take these jobs, however well educated or able they are. Colcat
  • Score: 21

1:27pm Wed 29 Jan 14

edwardhenry says...

Sadly there are a number of negative and biased comments here which miss the point entirely.
Employees no matter what they do or what level they work at are entitled to care and respect from their employer from both a legal and humanitarian perspective.
Although as one correspondent put it (which i disagree with) call centre workers are considered to be on the bottom rung of the ladder, they do provide an essential service to the ever growing and increasingly complex mobile phone industry.
Is that correspondent familiar with the skill the job requires and the amount of daily abuse these people have to contend with? I think not.
Whilst it is easy to say leave the job, this solves nothing. EE will simply recruit more people and mental and physical abuse will continue.
Hopefully head office management will be made aware of these comments and take fast remedial action.
EE say that consumer value is top of their agenda. At the Darlington site it appears to be at the cost of employee welfare.
One question is - Is this only happening at the Darlington site?
If so it needs to be investigated by HR and Operations management from head office and procedures compared to other locations.
I would encourage others to come forward and post a comment if you feel EE have treated you badly.
Sadly there are a number of negative and biased comments here which miss the point entirely. Employees no matter what they do or what level they work at are entitled to care and respect from their employer from both a legal and humanitarian perspective. Although as one correspondent put it (which i disagree with) call centre workers are considered to be on the bottom rung of the ladder, they do provide an essential service to the ever growing and increasingly complex mobile phone industry. Is that correspondent familiar with the skill the job requires and the amount of daily abuse these people have to contend with? I think not. Whilst it is easy to say leave the job, this solves nothing. EE will simply recruit more people and mental and physical abuse will continue. Hopefully head office management will be made aware of these comments and take fast remedial action. EE say that consumer value is top of their agenda. At the Darlington site it appears to be at the cost of employee welfare. One question is - Is this only happening at the Darlington site? If so it needs to be investigated by HR and Operations management from head office and procedures compared to other locations. I would encourage others to come forward and post a comment if you feel EE have treated you badly. edwardhenry
  • Score: 19

1:34pm Wed 29 Jan 14

Mike the pike says...

edwardhenry wrote:
Sadly there are a number of negative and biased comments here which miss the point entirely.
Employees no matter what they do or what level they work at are entitled to care and respect from their employer from both a legal and humanitarian perspective.
Although as one correspondent put it (which i disagree with) call centre workers are considered to be on the bottom rung of the ladder, they do provide an essential service to the ever growing and increasingly complex mobile phone industry.
Is that correspondent familiar with the skill the job requires and the amount of daily abuse these people have to contend with? I think not.
Whilst it is easy to say leave the job, this solves nothing. EE will simply recruit more people and mental and physical abuse will continue.
Hopefully head office management will be made aware of these comments and take fast remedial action.
EE say that consumer value is top of their agenda. At the Darlington site it appears to be at the cost of employee welfare.
One question is - Is this only happening at the Darlington site?
If so it needs to be investigated by HR and Operations management from head office and procedures compared to other locations.
I would encourage others to come forward and post a comment if you feel EE have treated you badly.
I wouldn't advise HR investigate as they appear as corrupt as any.
[quote][p][bold]edwardhenry[/bold] wrote: Sadly there are a number of negative and biased comments here which miss the point entirely. Employees no matter what they do or what level they work at are entitled to care and respect from their employer from both a legal and humanitarian perspective. Although as one correspondent put it (which i disagree with) call centre workers are considered to be on the bottom rung of the ladder, they do provide an essential service to the ever growing and increasingly complex mobile phone industry. Is that correspondent familiar with the skill the job requires and the amount of daily abuse these people have to contend with? I think not. Whilst it is easy to say leave the job, this solves nothing. EE will simply recruit more people and mental and physical abuse will continue. Hopefully head office management will be made aware of these comments and take fast remedial action. EE say that consumer value is top of their agenda. At the Darlington site it appears to be at the cost of employee welfare. One question is - Is this only happening at the Darlington site? If so it needs to be investigated by HR and Operations management from head office and procedures compared to other locations. I would encourage others to come forward and post a comment if you feel EE have treated you badly.[/p][/quote]I wouldn't advise HR investigate as they appear as corrupt as any. Mike the pike
  • Score: 16

1:42pm Wed 29 Jan 14

tocs123 says...

I have worked for ee for 2 year. And just in that 2 years its went downhill
With targets and they segregate you and give you higher targets for being good at you're job i agree with the person in the article they have worked there 10 year so they must be very frustrated they send Us forms to fill out every few months to tell them the things we are unhappy about then ignore everything we say best company to work for its a joke
I have worked for ee for 2 year. And just in that 2 years its went downhill With targets and they segregate you and give you higher targets for being good at you're job i agree with the person in the article they have worked there 10 year so they must be very frustrated they send Us forms to fill out every few months to tell them the things we are unhappy about then ignore everything we say best company to work for its a joke tocs123
  • Score: 21

1:43pm Wed 29 Jan 14

cushybutterfield says...

'FOR CURRENT JOB VACANCIES...'READ-ON
'.......Well they reckon conditions in '*****Overseas Call Centres' are a lot *****worse, compared with many of the British ones that have excellent work conditions. This 'EE' worker who is dissatisfied and does not ***feel proud, can FIND pride, adventure challenge etc, in our proud ***British Armed Forces. **The ROYAL AIR FORCE, NAVYand ARMY are all RECRUITING NOW, looking for fit, intelligent young men......You have 'Communication Skills' then.......Go for it dude....**JOIN OUR 'PROUD BRITISH ARMED FORCES.........You know it makes sense.
'FOR CURRENT JOB VACANCIES...'READ-ON '.......Well they reckon conditions in '*****Overseas Call Centres' are a lot *****worse, compared with many of the British ones that have excellent work conditions. This 'EE' worker who is dissatisfied and does not ***feel proud, can FIND pride, adventure challenge etc, in our proud ***British Armed Forces. **The ROYAL AIR FORCE, NAVYand ARMY are all RECRUITING NOW, looking for fit, intelligent young men......You have 'Communication Skills' then.......Go for it dude....**JOIN OUR 'PROUD BRITISH ARMED FORCES.........You know it makes sense. cushybutterfield
  • Score: -17

1:47pm Wed 29 Jan 14

Davec192 says...

That's what happens when you give people too much power there are a couple of opps managers who rule the place. The only people that progress are there little band of follows the majority not capable of management but given the job due to who there friends with or in a particular opps managers case creating a role for a girl he has a crush on despite those who worked with her being made redundant . There is no fairness, targets are not achievable and if too many start to meet them they are changed.
That's what happens when you give people too much power there are a couple of opps managers who rule the place. The only people that progress are there little band of follows the majority not capable of management but given the job due to who there friends with or in a particular opps managers case creating a role for a girl he has a crush on despite those who worked with her being made redundant . There is no fairness, targets are not achievable and if too many start to meet them they are changed. Davec192
  • Score: 22

1:52pm Wed 29 Jan 14

punkrocker says...

things will only get worse if the tories ever get back in. no fault dismissal as loved by former darlo mp the odious fallon will become the norm unless you are a tory mortgage fiddling mp.
things will only get worse if the tories ever get back in. no fault dismissal as loved by former darlo mp the odious fallon will become the norm unless you are a tory mortgage fiddling mp. punkrocker
  • Score: -3

2:04pm Wed 29 Jan 14

cushybutterfield says...

Heck 'people' continued working through ' WW1 and WW2', with two hours sleep if they were lucky, central heating, recurring meal (thats if you were lucky and had something to eat) and cigarette and ' phone' breaks were 'unheard of'. You worked till you ****dropped, but you did not drop 'you ******pulled yourself together' and**** worked on. Some even stood in two foot of water at their 'machine-tool work-benches , in partly bombed factories (and shops and offices) but still resolutely continued to 'Work On' BY CHOICE. All ***Trade Unions then we told and (most did) to ****disappear and take a ***** 'running jump', there was a decent working class culture of ***real hard work and graft.. A lOO Hour week during the War Years was the 'norm',, not counting further ***unpaid Voluntery Work. , People had no interest in 'time wasting', whinging, moaning and groaning about everything from 'A to Z', you got your moral fibre-backbone 'Pick and Shovel' out and just got on with it,.sheer hard work was the accepted ***culture and ***norm. ***** STRESS AND 'BURNOUT' was virtually unheard of, apart from the ***genuine '***War-Wounded'. You have never had it so good nowadays, a near 'British Workers paradise' and most who say otherwise I suggest are being a bit 'economical with the truth'.
Heck 'people' continued working through ' WW1 and WW2', with two hours sleep if they were lucky, central heating, recurring meal (thats if you were lucky and had something to eat) and cigarette and ' phone' breaks were 'unheard of'. You worked till you ****dropped, but you did not drop 'you ******pulled yourself together' and**** worked on. Some even stood in two foot of water at their 'machine-tool work-benches , in partly bombed factories (and shops and offices) but still resolutely continued to 'Work On' BY CHOICE. All ***Trade Unions then we told and (most did) to ****disappear and take a ***** 'running jump', there was a decent working class culture of ***real hard work and graft.. A lOO Hour week during the War Years was the 'norm',, not counting further ***unpaid Voluntery Work. , People had no interest in 'time wasting', whinging, moaning and groaning about everything from 'A to Z', you got your moral fibre-backbone 'Pick and Shovel' out and just got on with it,.sheer hard work was the accepted ***culture and ***norm. ***** STRESS AND 'BURNOUT' was virtually unheard of, apart from the ***genuine '***War-Wounded'. You have never had it so good nowadays, a near 'British Workers paradise' and most who say otherwise I suggest are being a bit 'economical with the truth'. cushybutterfield
  • Score: -21

2:56pm Wed 29 Jan 14

truthhurts69 says...

I know people who worked there and just took the ****. Had alerts on their system saying they could go off on sick, fully paid without hitting a discipline stage. Fookin ridiculous. Name any compqny where you can take the mick like that my feet wouldnt touch the floor if I had that attitude. Apparently the action plans they put you on you only hqve to improve. . Thats not hard if you do nothing... good on EE for clamping down on the lazy bar stewards that seem to think they can coast through life. Might improve things for the people who work hard once they sieved out the deadwood..

Truthhurts69
I know people who worked there and just took the ****. Had alerts on their system saying they could go off on sick, fully paid without hitting a discipline stage. Fookin ridiculous. Name any compqny where you can take the mick like that my feet wouldnt touch the floor if I had that attitude. Apparently the action plans they put you on you only hqve to improve. . Thats not hard if you do nothing... good on EE for clamping down on the lazy bar stewards that seem to think they can coast through life. Might improve things for the people who work hard once they sieved out the deadwood.. Truthhurts69 truthhurts69
  • Score: -16

2:57pm Wed 29 Jan 14

Colcat says...

cushybutterfield - WTF are you on about? This is the 21st Century, catch up.
cushybutterfield - WTF are you on about? This is the 21st Century, catch up. Colcat
  • Score: 7

3:03pm Wed 29 Jan 14

Mike the pike says...

truthhurts69 wrote:
I know people who worked there and just took the ****. Had alerts on their system saying they could go off on sick, fully paid without hitting a discipline stage. Fookin ridiculous. Name any compqny where you can take the mick like that my feet wouldnt touch the floor if I had that attitude. Apparently the action plans they put you on you only hqve to improve. . Thats not hard if you do nothing... good on EE for clamping down on the lazy bar stewards that seem to think they can coast through life. Might improve things for the people who work hard once they sieved out the deadwood..

Truthhurts69
Unfortunately even the hard working are targets these days. Peoe are at the end of the tethers with the 'put up shut up' mentality of the senior management
[quote][p][bold]truthhurts69[/bold] wrote: I know people who worked there and just took the ****. Had alerts on their system saying they could go off on sick, fully paid without hitting a discipline stage. Fookin ridiculous. Name any compqny where you can take the mick like that my feet wouldnt touch the floor if I had that attitude. Apparently the action plans they put you on you only hqve to improve. . Thats not hard if you do nothing... good on EE for clamping down on the lazy bar stewards that seem to think they can coast through life. Might improve things for the people who work hard once they sieved out the deadwood.. Truthhurts69[/p][/quote]Unfortunately even the hard working are targets these days. Peoe are at the end of the tethers with the 'put up shut up' mentality of the senior management Mike the pike
  • Score: 16

3:32pm Wed 29 Jan 14

cushybutterfield says...

I have known a few people in a 'certain ****work**** situations, with' 'these people', (nowadays it generally runs into ** thousands nationwide). They have been 'suspended', ***most after so many final warnings, you would lose count. They have been sent home (awaiting the ****disciplinary outcomes), therefore have enjoyed AN EXTRA on average, TWO MONTHS unofficial 'Free-Type *********PAID HOLIDAY****** whilst their poor hardworking workmates are left, 'filling the extra gap and 'working their guts out'........(One bloke was doing 'further paid jobs locally whilst under 'Suspension).. In the majority of these cases,.. not all (The punters suspended are the *****loudest, whingering, ***moaners and **groaners and many (not all again) scrurry off bleating 'to their Union'*** at the 'very least petty and/or spurious excuse, in some cases 'Walt Disney' , 'Mickey Mouse' and 'Donald Duck and Co' would certainly not have not got a look in, it just beggars all belief. Yes there are a 'number of genuine grevionses' however on the other hand many (this minority tends nearly always to ( 'err towards the workshy), both minipulate and 'Work the work-sysyems',...... 'left, right and centre', by a hardened selfish minority of recurring .. 'Ace' malingers... (We have all seen and met them), but guess what ?, we have to pick up the peices and the majority of them 'GET AWAY WITH IT'.
I have known a few people in a 'certain ****work**** situations, with' 'these people', (nowadays it generally runs into ** thousands nationwide). They have been 'suspended', ***most after so many final warnings, you would lose count. They have been sent home (awaiting the ****disciplinary outcomes), therefore have enjoyed AN EXTRA on average, TWO MONTHS unofficial 'Free-Type *********PAID HOLIDAY****** whilst their poor hardworking workmates are left, 'filling the extra gap and 'working their guts out'........(One bloke was doing 'further paid jobs locally whilst under 'Suspension).. In the majority of these cases,.. not all (The punters suspended are the *****loudest, whingering, ***moaners and **groaners and many (not all again) scrurry off bleating 'to their Union'*** at the 'very least petty and/or spurious excuse, in some cases 'Walt Disney' , 'Mickey Mouse' and 'Donald Duck and Co' would certainly not have not got a look in, it just beggars all belief. Yes there are a 'number of genuine grevionses' however on the other hand many (this minority tends nearly always to ( 'err towards the workshy), both minipulate and 'Work the work-sysyems',...... 'left, right and centre', by a hardened selfish minority of recurring .. 'Ace' malingers... (We have all seen and met them), but guess what ?, we have to pick up the peices and the majority of them 'GET AWAY WITH IT'. cushybutterfield
  • Score: -10

4:10pm Wed 29 Jan 14

Monkeyboy. says...

Worked there for 13 years now.

Is it an easy job ? No.
Is there pressure to hit targets ? Yes.
Are there some mangers who could do a better job in supporting their team ? probably quite a few.

Have I ever seen a good hard working employee who is performing to the expectations of the company "managed out " for any other reason apart from they are not very good, their attendance is terrible or they have conducted themselves outside policy and and been dismissed for gross misconduct. ? Never ever.

Does anyone really think any commercial organisation would get rid of good people on a whim ?

The targets can be tough but the majority of people of people are hitting them, If your not and don't think you can, it's probably not the job for you

It's an awesome place to work and I feel lucky to work here
Worked there for 13 years now. Is it an easy job ? No. Is there pressure to hit targets ? Yes. Are there some mangers who could do a better job in supporting their team ? probably quite a few. Have I ever seen a good hard working employee who is performing to the expectations of the company "managed out " for any other reason apart from they are not very good, their attendance is terrible or they have conducted themselves outside policy and and been dismissed for gross misconduct. ? Never ever. Does anyone really think any commercial organisation would get rid of good people on a whim ? The targets can be tough but the majority of people of people are hitting them, If your not and don't think you can, it's probably not the job for you It's an awesome place to work and I feel lucky to work here Monkeyboy.
  • Score: -12

4:11pm Wed 29 Jan 14

theartistformallyknownasoutragedofmiltonkeynes says...

I took a job there myself after the recession began to bite and my business began to falter. Rather than try and keep plodding on i took the decision to close the doors before i got into debt and to pay the bills i ended up at Orange.
Now i have worked on building sites in all weather, split tons of logs by hand, worked 16 hour shifts in factories and generally slogged my balls off to provide for my family and NOTHING has compared to working in that place. Apart from the rediculous stats based scoring system already mentioned employees very quickly begin to suffer from compassion fatigue. People never ring the place for a friendly chat do they? In 90% of cases the problem is resolved by the application of common sense but is usually preceded by the caller being at best rude, at worst abusive. Employees are expected to sit there for 8 hours a day being shouted at and threatened while "team leaders", many of whom would struggle to lead a dog around a park, then bully, threaten and intimidate the staff a bit more just to really make them feel worthless. Luckily i was not a target for the bullys and standing up for people who were left in tears, men and women i might add, eventually led to me being dismissed for "gross misconduct". What was this gross misconduct? Apparently someone had complained i had put the phone down on her and without any evidence of basis of proof i was quietly escorted out of the back door by three security guards. Fortunately i had used the time i was there to pay the bills to build my business back up and was about to leave anyway but what about the other poor unfortunates who have also been dismissed in this way and now have a black mark on their CV? Prospective employers take one look at that and go no further.
Horrible company.
I took a job there myself after the recession began to bite and my business began to falter. Rather than try and keep plodding on i took the decision to close the doors before i got into debt and to pay the bills i ended up at Orange. Now i have worked on building sites in all weather, split tons of logs by hand, worked 16 hour shifts in factories and generally slogged my balls off to provide for my family and NOTHING has compared to working in that place. Apart from the rediculous stats based scoring system already mentioned employees very quickly begin to suffer from compassion fatigue. People never ring the place for a friendly chat do they? In 90% of cases the problem is resolved by the application of common sense but is usually preceded by the caller being at best rude, at worst abusive. Employees are expected to sit there for 8 hours a day being shouted at and threatened while "team leaders", many of whom would struggle to lead a dog around a park, then bully, threaten and intimidate the staff a bit more just to really make them feel worthless. Luckily i was not a target for the bullys and standing up for people who were left in tears, men and women i might add, eventually led to me being dismissed for "gross misconduct". What was this gross misconduct? Apparently someone had complained i had put the phone down on her and without any evidence of basis of proof i was quietly escorted out of the back door by three security guards. Fortunately i had used the time i was there to pay the bills to build my business back up and was about to leave anyway but what about the other poor unfortunates who have also been dismissed in this way and now have a black mark on their CV? Prospective employers take one look at that and go no further. Horrible company. theartistformallyknownasoutragedofmiltonkeynes
  • Score: 21

4:33pm Wed 29 Jan 14

thymo says...

I am a former employee, and have worked for the company twice, once 12 years ago, which was a great place to work at the time, and more recently when the merger happened, ... no longer a great place to work, going to bed worrying about call stats, NPS, first call resolution etc,.... I preferred to give "good old customer service" and believe that a customer is paying a huge chunk of money to receive this, not get em on and off as quick as possible, oh and if they phone with a signal issue, try and flog em a mobile broadband, yeah that's really going to work isn't it, if they cant even get a signal on their phone!!! (just an example of how things are).
All in all though,I met and worked with some lovely people whilst there, and it wasn't all bad when I left, but it was certainly getting that way... i prefer to go to bed to sleep, not to worry about what tomorrow will bring at work, hence getting out of there, if you are that disgruntled, get out and find something new.....
I am a former employee, and have worked for the company twice, once 12 years ago, which was a great place to work at the time, and more recently when the merger happened, ... no longer a great place to work, going to bed worrying about call stats, NPS, first call resolution etc,.... I preferred to give "good old customer service" and believe that a customer is paying a huge chunk of money to receive this, not get em on and off as quick as possible, oh and if they phone with a signal issue, try and flog em a mobile broadband, yeah that's really going to work isn't it, if they cant even get a signal on their phone!!! (just an example of how things are). All in all though,I met and worked with some lovely people whilst there, and it wasn't all bad when I left, but it was certainly getting that way... i prefer to go to bed to sleep, not to worry about what tomorrow will bring at work, hence getting out of there, if you are that disgruntled, get out and find something new..... thymo
  • Score: 11

4:41pm Wed 29 Jan 14

Whatacaringworld says...

All I would say is yes the company has gone down hill, only caring about figures and sales, making people push 4g , home broadband and additionals all the time. If customer actual has a problem it's fobbed off as if you try giving customer service and help the customer, you are missing targets and going on action plans. When you have targets which you can't hit as you focus on one and miss another. Even if you do manage to hit targets it's no easy ride you are then asked why you didn't do more. There is no let up, constantly be told how rubbish your performance is. Then there is the shift re write every 6months, which sees peoples lives turned upside down having to juggle everything around work and they stupid shift rotas. You finally get sorted they change again, if you complain you are advised to apply for flex which is normally turned down. See how much of EE current workforce is on the sick, in the sales departments it's upto 40% the targets are to high, unpleasant to work for. Management is horrible only because they are under pressure too. The reason people stay is because jobs are unsecured still, EE is Darlingtons biggest employer .
At the moment EE are just outsourcing more and more jobs, not giving correct training so customers are passed around. The joke is they were in the 25 best companies to work for I don't know anyone that filled it in. The surveys that you fill in are a lot of crap, doesn't matter what you write in them, the figures always come back great ??? I don't know any company that trains people to fill in surveys like EE and even have trial runs ??? Wtf !!!

The company is all about floating the company, pushing EE if the customer wants it or not. 2014 the year for customer service my butt.

I don't think must will come of these talks tho. They will just go easier on us for a week or two then back to normal.
All I would say is yes the company has gone down hill, only caring about figures and sales, making people push 4g , home broadband and additionals all the time. If customer actual has a problem it's fobbed off as if you try giving customer service and help the customer, you are missing targets and going on action plans. When you have targets which you can't hit as you focus on one and miss another. Even if you do manage to hit targets it's no easy ride you are then asked why you didn't do more. There is no let up, constantly be told how rubbish your performance is. Then there is the shift re write every 6months, which sees peoples lives turned upside down having to juggle everything around work and they stupid shift rotas. You finally get sorted they change again, if you complain you are advised to apply for flex which is normally turned down. See how much of EE current workforce is on the sick, in the sales departments it's upto 40% the targets are to high, unpleasant to work for. Management is horrible only because they are under pressure too. The reason people stay is because jobs are unsecured still, EE is Darlingtons biggest employer . At the moment EE are just outsourcing more and more jobs, not giving correct training so customers are passed around. The joke is they were in the 25 best companies to work for I don't know anyone that filled it in. The surveys that you fill in are a lot of crap, doesn't matter what you write in them, the figures always come back great ??? I don't know any company that trains people to fill in surveys like EE and even have trial runs ??? Wtf !!! The company is all about floating the company, pushing EE if the customer wants it or not. 2014 the year for customer service my butt. I don't think must will come of these talks tho. They will just go easier on us for a week or two then back to normal. Whatacaringworld
  • Score: 16

5:39pm Wed 29 Jan 14

MrsTellItHowItIs says...

Monkeyboy. wrote:
Worked there for 13 years now.

Is it an easy job ? No.
Is there pressure to hit targets ? Yes.
Are there some mangers who could do a better job in supporting their team ? probably quite a few.

Have I ever seen a good hard working employee who is performing to the expectations of the company "managed out " for any other reason apart from they are not very good, their attendance is terrible or they have conducted themselves outside policy and and been dismissed for gross misconduct. ? Never ever.

Does anyone really think any commercial organisation would get rid of good people on a whim ?

The targets can be tough but the majority of people of people are hitting them, If your not and don't think you can, it's probably not the job for you

It's an awesome place to work and I feel lucky to work here
Well aren't you lucky you haven't had the misfortune of being treated like this - you're probably one of the many Ops managers, trying to defer from what is actually a huge issue that has been brought to light and has been a long time coming. The article is not just about reaching targets, if you cared to have read the full article (and not just this one) you would know that the important issues are about lack of humanity, DISCRIMINATION and GOOD employees who have cancer, disabled or have disabled children are managed out of the company. God forbid you are ever in this situation yourself.
[quote][p][bold]Monkeyboy.[/bold] wrote: Worked there for 13 years now. Is it an easy job ? No. Is there pressure to hit targets ? Yes. Are there some mangers who could do a better job in supporting their team ? probably quite a few. Have I ever seen a good hard working employee who is performing to the expectations of the company "managed out " for any other reason apart from they are not very good, their attendance is terrible or they have conducted themselves outside policy and and been dismissed for gross misconduct. ? Never ever. Does anyone really think any commercial organisation would get rid of good people on a whim ? The targets can be tough but the majority of people of people are hitting them, If your not and don't think you can, it's probably not the job for you It's an awesome place to work and I feel lucky to work here[/p][/quote]Well aren't you lucky you haven't had the misfortune of being treated like this - you're probably one of the many Ops managers, trying to defer from what is actually a huge issue that has been brought to light and has been a long time coming. The article is not just about reaching targets, if you cared to have read the full article (and not just this one) you would know that the important issues are about lack of humanity, DISCRIMINATION and GOOD employees who have cancer, disabled or have disabled children are managed out of the company. God forbid you are ever in this situation yourself. MrsTellItHowItIs
  • Score: 9

7:56pm Wed 29 Jan 14

loan_star says...

Now come on Peter Barron, wheres the big article about Echo staff worried about their futures..........

http://www.pressgaze
tte.co.uk/northern-e
cho-sub-editors-told
-move-270-miles-away
-or-lose-your-jobs
Now come on Peter Barron, wheres the big article about Echo staff worried about their futures.......... http://www.pressgaze tte.co.uk/northern-e cho-sub-editors-told -move-270-miles-away -or-lose-your-jobs loan_star
  • Score: 0

9:53pm Wed 29 Jan 14

CLANSMAN says...

I have heard a lot of scandal from orange. EE over the years as my wife has worked there for 18 years service and been a faithful employee
Bit of a shock today, wife texted me I will home when you get in
Never really thought much about it as sometimes they have time in hours to take off or over staffing etc
Coming home on star radio ee has a bit of AirPlay
Asked my wife why she is home early
Been suspended !! For releasing calls ???

Do not know what's going on but all I know is that a very good employee which has been faithful and honest with the company is now sat at home twiddling her thumbs ....

Lets just see what develops in the next few days ??
I have heard a lot of scandal from orange. EE over the years as my wife has worked there for 18 years service and been a faithful employee Bit of a shock today, wife texted me I will home when you get in Never really thought much about it as sometimes they have time in hours to take off or over staffing etc Coming home on star radio ee has a bit of AirPlay Asked my wife why she is home early Been suspended !! For releasing calls ??? Do not know what's going on but all I know is that a very good employee which has been faithful and honest with the company is now sat at home twiddling her thumbs .... Lets just see what develops in the next few days ?? CLANSMAN
  • Score: 4

11:32pm Wed 29 Jan 14

Hollyw2010 says...

Being an ex employee, EE is a great place to work...during your 2 week training period. If you achieve your goals you would normally expect to be praised on a job well done. Not at EE they seem to get upset and move goal posts so they don't have to pay you as much. I was on the sick for 3 weeks before I was badgered to go in for "welfare meetings". All it was for was to tell me that the company was not happy for paying me when I wasn't there. You get people who totally abuse the system and nothing is done about that. I know people who still work there and who are on long term sick for genuine medical reasons, bearing in mind they have been declared unfit for work by a medical professional, some one who went to university and studied hard and got a degree, someone who has been given authority to declare people fit or unfit for work. You don't need a degree to work at EE, however, they think know more than doctors. Managers in there only get promotions and benefits for who they know not what they know. All that seems to matter in there is if your face fits. Managers sit behind their computers or wander round with their phones talking to friends, if an agent is caught with their phone it is breaking data protection and your dragged into a meeting room quicker than you can log in. The biggest problem at the moment seems to be in the North Tyneside call centres where management don't have a clue what is going on or what they should be doing. Managers are more than willing to be paid bonus if their team performs. But when targets are not met things turn nasty. They will write everything down and run to HR (people who read from text books) for answers. All HR will do is give them text book answers. Unfortunately for HR, one answer for a question isn't relevant for each individual. Now things get nasty, HR at this point may have to do more paperwork than they would like to. So just to warn anyone who is going to cause HR too much paper work, don't bother, because you'll end up in a disciplinary or even dismissed. I spoke to a friend who told me they were bringing in a lot of apprentices and getting rid of established staff who made the company thousands a month just to cut costs. You would think in an organisation like EE they would put their employees first, you thought wrong. EE allow employees to express their feelings through surveys. What they don't tell you is they are told what to say. Team leaders have "minions" (ATL'S) to do their dirty work. It's about time someone spoke up about what happens behind closed doors, and it's about time peoples comments about that place was taken seriously!
Being an ex employee, EE is a great place to work...during your 2 week training period. If you achieve your goals you would normally expect to be praised on a job well done. Not at EE they seem to get upset and move goal posts so they don't have to pay you as much. I was on the sick for 3 weeks before I was badgered to go in for "welfare meetings". All it was for was to tell me that the company was not happy for paying me when I wasn't there. You get people who totally abuse the system and nothing is done about that. I know people who still work there and who are on long term sick for genuine medical reasons, bearing in mind they have been declared unfit for work by a medical professional, some one who went to university and studied hard and got a degree, someone who has been given authority to declare people fit or unfit for work. You don't need a degree to work at EE, however, they think know more than doctors. Managers in there only get promotions and benefits for who they know not what they know. All that seems to matter in there is if your face fits. Managers sit behind their computers or wander round with their phones talking to friends, if an agent is caught with their phone it is breaking data protection and your dragged into a meeting room quicker than you can log in. The biggest problem at the moment seems to be in the North Tyneside call centres where management don't have a clue what is going on or what they should be doing. Managers are more than willing to be paid bonus if their team performs. But when targets are not met things turn nasty. They will write everything down and run to HR (people who read from text books) for answers. All HR will do is give them text book answers. Unfortunately for HR, one answer for a question isn't relevant for each individual. Now things get nasty, HR at this point may have to do more paperwork than they would like to. So just to warn anyone who is going to cause HR too much paper work, don't bother, because you'll end up in a disciplinary or even dismissed. I spoke to a friend who told me they were bringing in a lot of apprentices and getting rid of established staff who made the company thousands a month just to cut costs. You would think in an organisation like EE they would put their employees first, you thought wrong. EE allow employees to express their feelings through surveys. What they don't tell you is they are told what to say. Team leaders have "minions" (ATL'S) to do their dirty work. It's about time someone spoke up about what happens behind closed doors, and it's about time peoples comments about that place was taken seriously! Hollyw2010
  • Score: 4

2:01am Thu 30 Jan 14

stevenhawkingslegs says...

As a matter of interest, would you agree that doing a job (the same job I may add) for nearly 4 years you should expect the same basic pay that some one who walks into the job of the street....... I ask simply because as I am been paid nearla grand less than a group of new starters.
I know im not the passionless and souless/unimotional hard selling droid that the uncharismatic and on the whole unscrupulous magagers would like me to be! However at least pay me equally. May be, and I dont want to set a 'bar' achieve for my self, but perhaps you could view bringing my wages in line as some one who starts on a higher basic than me, then prehaps (and i stress the word 'prehaps) I would feel fairly treated and more inclined to put more effort in.
personal rant over and on to the valid points (I think)
1. In january 13 till September 13 those one 11hour shifts got 2 sets of 15 minute breaks and a half hour for lunch and those on 8 hour shifts got the same amount.....hence those on 11hour shifts working more hours....example, I worked 39.5 hours a weeks and got the same allocation of breaks some one on 36 hours a week worked. In September it was decided without general consultation that those who had worked the e tra hours (technically free work for ee) can have a whole 6 hours extra hours holidays, incidently I still have 21 hours holidays left. I for one would have liked the option of having the hours I worked as paid over time.
2.....why are managers allowed to spend hours away from their desks playing samsung arcade games at the front of a certain call center in an attempt to win fantastic prises when all around people are getting abused verbally mentally, giving vague promises of a call back within the year knowing it wont be sorted and you can then look foward to a customer hounding you via email requsting extention numbers while all the time getting ranted at about call work breathing time first call resolution to be done within seconds....

its fair to say, in my mind anyhow, that this article re woking conditions only touches the tip of the iceburg .......
p.s
why are people made to sit under scaffolding in nexus surely breach of health and safety?
As a matter of interest, would you agree that doing a job (the same job I may add) for nearly 4 years you should expect the same basic pay that some one who walks into the job of the street....... I ask simply because as I am been paid nearla grand less than a group of new starters. I know im not the passionless and souless/unimotional hard selling droid that the uncharismatic and on the whole unscrupulous magagers would like me to be! However at least pay me equally. May be, and I dont want to set a 'bar' achieve for my self, but perhaps you could view bringing my wages in line as some one who starts on a higher basic than me, then prehaps (and i stress the word 'prehaps) I would feel fairly treated and more inclined to put more effort in. personal rant over and on to the valid points (I think) 1. In january 13 till September 13 those one 11hour shifts got 2 sets of 15 minute breaks and a half hour for lunch and those on 8 hour shifts got the same amount.....hence those on 11hour shifts working more hours....example, I worked 39.5 hours a weeks and got the same allocation of breaks some one on 36 hours a week worked. In September it was decided without general consultation that those who had worked the e tra hours (technically free work for ee) can have a whole 6 hours extra hours holidays, incidently I still have 21 hours holidays left. I for one would have liked the option of having the hours I worked as paid over time. 2.....why are managers allowed to spend hours away from their desks playing samsung arcade games at the front of a certain call center in an attempt to win fantastic prises when all around people are getting abused verbally mentally, giving vague promises of a call back within the year knowing it wont be sorted and you can then look foward to a customer hounding you via email requsting extention numbers while all the time getting ranted at about call work breathing time first call resolution to be done within seconds.... its fair to say, in my mind anyhow, that this article re woking conditions only touches the tip of the iceburg ....... p.s why are people made to sit under scaffolding in nexus surely breach of health and safety? stevenhawkingslegs
  • Score: 10

8:33am Thu 30 Jan 14

truthhurts69 says...

I think the people need to get in the real world . You go to work for, well work not to have a coffee morning with the girls. Get in the real world. Youperform and you get rewarded, you dont and you gget replaced... thats in everything you do in life... work, relationship s and leisure activities. People dont get rhe own way and they twist like fook and demand compensation. Our war dead would be mortified that we had turned into an American nanny state demanding compo for nothing
I think the people need to get in the real world . You go to work for, well work not to have a coffee morning with the girls. Get in the real world. Youperform and you get rewarded, you dont and you gget replaced... thats in everything you do in life... work, relationship s and leisure activities. People dont get rhe own way and they twist like fook and demand compensation. Our war dead would be mortified that we had turned into an American nanny state demanding compo for nothing truthhurts69
  • Score: -3

11:32am Thu 30 Jan 14

MartinMo says...

stevenhawkingslegs wrote:
As a matter of interest, would you agree that doing a job (the same job I may add) for nearly 4 years you should expect the same basic pay that some one who walks into the job of the street....... I ask simply because as I am been paid nearla grand less than a group of new starters.
I know im not the passionless and souless/unimotional hard selling droid that the uncharismatic and on the whole unscrupulous magagers would like me to be! However at least pay me equally. May be, and I dont want to set a 'bar' achieve for my self, but perhaps you could view bringing my wages in line as some one who starts on a higher basic than me, then prehaps (and i stress the word 'prehaps) I would feel fairly treated and more inclined to put more effort in.
personal rant over and on to the valid points (I think)
1. In january 13 till September 13 those one 11hour shifts got 2 sets of 15 minute breaks and a half hour for lunch and those on 8 hour shifts got the same amount.....hence those on 11hour shifts working more hours....example, I worked 39.5 hours a weeks and got the same allocation of breaks some one on 36 hours a week worked. In September it was decided without general consultation that those who had worked the e tra hours (technically free work for ee) can have a whole 6 hours extra hours holidays, incidently I still have 21 hours holidays left. I for one would have liked the option of having the hours I worked as paid over time.
2.....why are managers allowed to spend hours away from their desks playing samsung arcade games at the front of a certain call center in an attempt to win fantastic prises when all around people are getting abused verbally mentally, giving vague promises of a call back within the year knowing it wont be sorted and you can then look foward to a customer hounding you via email requsting extention numbers while all the time getting ranted at about call work breathing time first call resolution to be done within seconds....

its fair to say, in my mind anyhow, that this article re woking conditions only touches the tip of the iceburg .......
p.s
why are people made to sit under scaffolding in nexus surely breach of health and safety?
Are you being paid the salary that was offered when you took the job?

Break entitlement worked out on a daily basis, last I read it was 15mins break in every 4 hours. So work for 3 hours 45 mins get a 15 min break. Most companies will give the 30 mins in one sitting on an average 8 hour working day. You would have to work a 12 hour day in order to qualify for 45mins worth of breaks so: 4 -7hrs 59mins work (15 mins of breaks), 8-11hrs 55mins work (30mins of breaks), 12-15hrs work (45mins of breaks) and so on. Some companies will increase the break time in relation to working hours but they dont have to, in your example 1 for instance, individuals working an 11 hour shift got 2 x 15mins break and a 30min lunch break. Given the guide lines they were entitled to 30mins but the company allowed 1 hour of breaks in total, very generous, the last company I worked for stuck strictly to the guide lines. Worked 9-5 (8 hours), qualifed for 30mins of breaks which you used for you lunch. If you worked less than 8 hours but more than 4 then you got 15mins.

As for chain of command, simple saying which I am sure you have heard and probably used yourself when you have been in a position of authority: "Do as I say and not as I do".

If the scaffolding is proven safe and secure then whats the issue, there are other jobs out there in which people face more life threatening situations.

From what I read in your post EE have been more than fair in your case.
[quote][p][bold]stevenhawkingslegs[/bold] wrote: As a matter of interest, would you agree that doing a job (the same job I may add) for nearly 4 years you should expect the same basic pay that some one who walks into the job of the street....... I ask simply because as I am been paid nearla grand less than a group of new starters. I know im not the passionless and souless/unimotional hard selling droid that the uncharismatic and on the whole unscrupulous magagers would like me to be! However at least pay me equally. May be, and I dont want to set a 'bar' achieve for my self, but perhaps you could view bringing my wages in line as some one who starts on a higher basic than me, then prehaps (and i stress the word 'prehaps) I would feel fairly treated and more inclined to put more effort in. personal rant over and on to the valid points (I think) 1. In january 13 till September 13 those one 11hour shifts got 2 sets of 15 minute breaks and a half hour for lunch and those on 8 hour shifts got the same amount.....hence those on 11hour shifts working more hours....example, I worked 39.5 hours a weeks and got the same allocation of breaks some one on 36 hours a week worked. In September it was decided without general consultation that those who had worked the e tra hours (technically free work for ee) can have a whole 6 hours extra hours holidays, incidently I still have 21 hours holidays left. I for one would have liked the option of having the hours I worked as paid over time. 2.....why are managers allowed to spend hours away from their desks playing samsung arcade games at the front of a certain call center in an attempt to win fantastic prises when all around people are getting abused verbally mentally, giving vague promises of a call back within the year knowing it wont be sorted and you can then look foward to a customer hounding you via email requsting extention numbers while all the time getting ranted at about call work breathing time first call resolution to be done within seconds.... its fair to say, in my mind anyhow, that this article re woking conditions only touches the tip of the iceburg ....... p.s why are people made to sit under scaffolding in nexus surely breach of health and safety?[/p][/quote]Are you being paid the salary that was offered when you took the job? Break entitlement worked out on a daily basis, last I read it was 15mins break in every 4 hours. So work for 3 hours 45 mins get a 15 min break. Most companies will give the 30 mins in one sitting on an average 8 hour working day. You would have to work a 12 hour day in order to qualify for 45mins worth of breaks so: 4 -7hrs 59mins work (15 mins of breaks), 8-11hrs 55mins work (30mins of breaks), 12-15hrs work (45mins of breaks) and so on. Some companies will increase the break time in relation to working hours but they dont have to, in your example 1 for instance, individuals working an 11 hour shift got 2 x 15mins break and a 30min lunch break. Given the guide lines they were entitled to 30mins but the company allowed 1 hour of breaks in total, very generous, the last company I worked for stuck strictly to the guide lines. Worked 9-5 (8 hours), qualifed for 30mins of breaks which you used for you lunch. If you worked less than 8 hours but more than 4 then you got 15mins. As for chain of command, simple saying which I am sure you have heard and probably used yourself when you have been in a position of authority: "Do as I say and not as I do". If the scaffolding is proven safe and secure then whats the issue, there are other jobs out there in which people face more life threatening situations. From what I read in your post EE have been more than fair in your case. MartinMo
  • Score: -4

12:58pm Thu 30 Jan 14

oliviaden6 says...

Out of all this there is a answer that EE will come up with, THEY will simply close the place and move the whole lot to India or the Philippines. I am afraid there are stark choices to be made stand and fight and loose the lot or get the company to look at the problem and no doubt they have done so already.
I am afraid if the individuals whom are creating feel that aggrieved they should leave and let people who are ok with the regime get on and earn there corn.
Out of all this there is a answer that EE will come up with, THEY will simply close the place and move the whole lot to India or the Philippines. I am afraid there are stark choices to be made stand and fight and loose the lot or get the company to look at the problem and no doubt they have done so already. I am afraid if the individuals whom are creating feel that aggrieved they should leave and let people who are ok with the regime get on and earn there corn. oliviaden6
  • Score: -1

2:41pm Thu 30 Jan 14

stevenhawkingslegs says...

To martinmo
re
Are you being paid the salary that was offered when you took the job?

Break entitlement worked out on a daily basis, last I read it was 15mins break in every 4 hours. So work for 3 hours 45 mins get a 15 min break. Most companies will give the 30 mins in one sitting on an average 8 hour working day. You would have to work a 12 hour day in order to qualify for 45mins worth of breaks so: 4 -7hrs 59mins work (15 mins of breaks), 8-11hrs 55mins work (30mins of breaks), 12-15hrs work (45mins of breaks) and so on. Some companies will increase the break time in relation to working hours but they dont have to, in your example 1 for instance, individuals working an 11 hour shift got 2 x 15mins break and a 30min lunch break. Given the guide lines they were entitled to 30mins but the company allowed 1 hour of breaks in total, very generous, the last company I worked for stuck strictly to the guide lines. Worked 9-5 (8 hours), qualifed for 30mins of breaks which you used for you lunch. If you worked less than 8 hours but more than 4 then you got 15mins.

As for chain of command, simple saying which I am sure you have heard and probably used yourself when you have been in a position of authority: "Do as I say and not as I do".

If the scaffolding is proven safe and secure then whats the issue, there are other jobs out there in which people face more life threatening situations.

From what I read in your post EE have been more than fair in your case.

........your right about the break allocation been 15 mins for every 4 hours....
the subtle point you have failed to grasp is work ethic equality
To martinmo re Are you being paid the salary that was offered when you took the job? Break entitlement worked out on a daily basis, last I read it was 15mins break in every 4 hours. So work for 3 hours 45 mins get a 15 min break. Most companies will give the 30 mins in one sitting on an average 8 hour working day. You would have to work a 12 hour day in order to qualify for 45mins worth of breaks so: 4 -7hrs 59mins work (15 mins of breaks), 8-11hrs 55mins work (30mins of breaks), 12-15hrs work (45mins of breaks) and so on. Some companies will increase the break time in relation to working hours but they dont have to, in your example 1 for instance, individuals working an 11 hour shift got 2 x 15mins break and a 30min lunch break. Given the guide lines they were entitled to 30mins but the company allowed 1 hour of breaks in total, very generous, the last company I worked for stuck strictly to the guide lines. Worked 9-5 (8 hours), qualifed for 30mins of breaks which you used for you lunch. If you worked less than 8 hours but more than 4 then you got 15mins. As for chain of command, simple saying which I am sure you have heard and probably used yourself when you have been in a position of authority: "Do as I say and not as I do". If the scaffolding is proven safe and secure then whats the issue, there are other jobs out there in which people face more life threatening situations. From what I read in your post EE have been more than fair in your case. ........your right about the break allocation been 15 mins for every 4 hours.... the subtle point you have failed to grasp is work ethic equality stevenhawkingslegs
  • Score: 4

3:54pm Thu 30 Jan 14

MartinMo says...

Work Ethic Equality does not exist, it is nothing more than a phrase used by those at the top to justify their excessive salaries and thrown around by those at the bottom when they feel hard done by.

Get a copy of your job description, a copy of your contract and a copy of the companies Standard Operating Proceedures which you will have signed stating you will abide to the rules set down.

Now go through them with a fine toothed combe and if you feel that you are still hard done to and the company is ill treating you in respect to your level of employment then take them to court. The get a whole bunch of others to do the same and then hope you still have your job at the end of it all.
Work Ethic Equality does not exist, it is nothing more than a phrase used by those at the top to justify their excessive salaries and thrown around by those at the bottom when they feel hard done by. Get a copy of your job description, a copy of your contract and a copy of the companies Standard Operating Proceedures which you will have signed stating you will abide to the rules set down. Now go through them with a fine toothed combe and if you feel that you are still hard done to and the company is ill treating you in respect to your level of employment then take them to court. The get a whole bunch of others to do the same and then hope you still have your job at the end of it all. MartinMo
  • Score: -3

6:09pm Thu 30 Jan 14

anonoo says...

sarahmc54 wrote:
People commenting on this article clearly have some sort of EE tinted goggles on, is that you Olaf?

It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess.

EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way.

Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus.

As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next.

This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority.
couldn't agree more with you here
[quote][p][bold]sarahmc54[/bold] wrote: People commenting on this article clearly have some sort of EE tinted goggles on, is that you Olaf? It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess. EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way. Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus. As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next. This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority.[/p][/quote]couldn't agree more with you here anonoo
  • Score: 2

6:14pm Thu 30 Jan 14

anonoo says...

truthhurts69 wrote:
I know people who worked there and just took the ****. Had alerts on their system saying they could go off on sick, fully paid without hitting a discipline stage. Fookin ridiculous. Name any compqny where you can take the mick like that my feet wouldnt touch the floor if I had that attitude. Apparently the action plans they put you on you only hqve to improve. . Thats not hard if you do nothing... good on EE for clamping down on the lazy bar stewards that seem to think they can coast through life. Might improve things for the people who work hard once they sieved out the deadwood..

Truthhurts69
its not like that at all,, yes people take ****, but not all people do and the action plans they put you on - you can get sacked for - and its worrying for people as you have to rely on customers as part of your targets - or you can be sacked, so its not quite as you say it is tbh
[quote][p][bold]truthhurts69[/bold] wrote: I know people who worked there and just took the ****. Had alerts on their system saying they could go off on sick, fully paid without hitting a discipline stage. Fookin ridiculous. Name any compqny where you can take the mick like that my feet wouldnt touch the floor if I had that attitude. Apparently the action plans they put you on you only hqve to improve. . Thats not hard if you do nothing... good on EE for clamping down on the lazy bar stewards that seem to think they can coast through life. Might improve things for the people who work hard once they sieved out the deadwood.. Truthhurts69[/p][/quote]its not like that at all,, yes people take ****, but not all people do and the action plans they put you on - you can get sacked for - and its worrying for people as you have to rely on customers as part of your targets - or you can be sacked, so its not quite as you say it is tbh anonoo
  • Score: 5

6:17pm Thu 30 Jan 14

anonoo says...

thymo wrote:
I am a former employee, and have worked for the company twice, once 12 years ago, which was a great place to work at the time, and more recently when the merger happened, ... no longer a great place to work, going to bed worrying about call stats, NPS, first call resolution etc,.... I preferred to give "good old customer service" and believe that a customer is paying a huge chunk of money to receive this, not get em on and off as quick as possible, oh and if they phone with a signal issue, try and flog em a mobile broadband, yeah that's really going to work isn't it, if they cant even get a signal on their phone!!! (just an example of how things are).
All in all though,I met and worked with some lovely people whilst there, and it wasn't all bad when I left, but it was certainly getting that way... i prefer to go to bed to sleep, not to worry about what tomorrow will bring at work, hence getting out of there, if you are that disgruntled, get out and find something new.....
this is me at the moment worrying about stats if im going to have a job soon.
[quote][p][bold]thymo[/bold] wrote: I am a former employee, and have worked for the company twice, once 12 years ago, which was a great place to work at the time, and more recently when the merger happened, ... no longer a great place to work, going to bed worrying about call stats, NPS, first call resolution etc,.... I preferred to give "good old customer service" and believe that a customer is paying a huge chunk of money to receive this, not get em on and off as quick as possible, oh and if they phone with a signal issue, try and flog em a mobile broadband, yeah that's really going to work isn't it, if they cant even get a signal on their phone!!! (just an example of how things are). All in all though,I met and worked with some lovely people whilst there, and it wasn't all bad when I left, but it was certainly getting that way... i prefer to go to bed to sleep, not to worry about what tomorrow will bring at work, hence getting out of there, if you are that disgruntled, get out and find something new.....[/p][/quote]this is me at the moment worrying about stats if im going to have a job soon. anonoo
  • Score: 4

1:11pm Fri 31 Jan 14

Liamsm says...

One word LEAVE!! However, I am stunned that this rant actually made the local rag!! And why on earth is Jenny Chapman sticking her nose in?? It is a call centre your going to get hit with stretched targets and they will always push for more. That is the industry they are in in a very competitive sector. However, it should not take away the fact that as an employer you should treat people in a way that you would like to be treat. Moral always seems to be good at the annual Christmas party.......you would have thought that if it were that bad you wouldn't want to go!! Sales industry is very aggressive and is getting more so. I m after a PA if anyone's keen,
One word LEAVE!! However, I am stunned that this rant actually made the local rag!! And why on earth is Jenny Chapman sticking her nose in?? It is a call centre your going to get hit with stretched targets and they will always push for more. That is the industry they are in in a very competitive sector. However, it should not take away the fact that as an employer you should treat people in a way that you would like to be treat. Moral always seems to be good at the annual Christmas party.......you would have thought that if it were that bad you wouldn't want to go!! Sales industry is very aggressive and is getting more so. I m after a PA if anyone's keen, Liamsm
  • Score: 1

5:40am Sat 1 Feb 14

snudge says...

cushybutterfield wrote:
Heck 'people' continued working through ' WW1 and WW2', with two hours sleep if they were lucky, central heating, recurring meal (thats if you were lucky and had something to eat) and cigarette and ' phone' breaks were 'unheard of'. You worked till you ****dropped, but you did not drop 'you ******pulled yourself together' and**** worked on. Some even stood in two foot of water at their 'machine-tool work-benches , in partly bombed factories (and shops and offices) but still resolutely continued to 'Work On' BY CHOICE. All ***Trade Unions then we told and (most did) to ****disappear and take a ***** 'running jump', there was a decent working class culture of ***real hard work and graft.. A lOO Hour week during the War Years was the 'norm',, not counting further ***unpaid Voluntery Work. , People had no interest in 'time wasting', whinging, moaning and groaning about everything from 'A to Z', you got your moral fibre-backbone 'Pick and Shovel' out and just got on with it,.sheer hard work was the accepted ***culture and ***norm. ***** STRESS AND 'BURNOUT' was virtually unheard of, apart from the ***genuine '***War-Wounded'. You have never had it so good nowadays, a near 'British Workers paradise' and most who say otherwise I suggest are being a bit 'economical with the truth'.
Is this person raving bonkers!!
[quote][p][bold]cushybutterfield[/bold] wrote: Heck 'people' continued working through ' WW1 and WW2', with two hours sleep if they were lucky, central heating, recurring meal (thats if you were lucky and had something to eat) and cigarette and ' phone' breaks were 'unheard of'. You worked till you ****dropped, but you did not drop 'you ******pulled yourself together' and**** worked on. Some even stood in two foot of water at their 'machine-tool work-benches , in partly bombed factories (and shops and offices) but still resolutely continued to 'Work On' BY CHOICE. All ***Trade Unions then we told and (most did) to ****disappear and take a ***** 'running jump', there was a decent working class culture of ***real hard work and graft.. A lOO Hour week during the War Years was the 'norm',, not counting further ***unpaid Voluntery Work. , People had no interest in 'time wasting', whinging, moaning and groaning about everything from 'A to Z', you got your moral fibre-backbone 'Pick and Shovel' out and just got on with it,.sheer hard work was the accepted ***culture and ***norm. ***** STRESS AND 'BURNOUT' was virtually unheard of, apart from the ***genuine '***War-Wounded'. You have never had it so good nowadays, a near 'British Workers paradise' and most who say otherwise I suggest are being a bit 'economical with the truth'.[/p][/quote]Is this person raving bonkers!! snudge
  • Score: 1

3:50pm Sat 1 Feb 14

cushybutterfield says...

It would not surprise me if the company move 'lock, stock and barrel to the 'FAR EAST'. (Where they will work and graft, without constant bleating and whinging. We see yet further demise of 'British business and whats left of British Industry.' I smell 'maxist agitator' interference. Look what happened at the 'Grangemouth Refenery, a few months back, ***** thousands of ****decent working class people nearly lost thir jobs, ***saved by a whisker, all triggered off because ***one punter was suspended. **BILLIONS nearly lost to Britain and the British '***Working Taxpayer. Only interested in ***scoring political points, most could not care a 'Monkeys'' in ****retaining or *****creating Jobs for the **decent working class people.
It would not surprise me if the company move 'lock, stock and barrel to the 'FAR EAST'. (Where they will work and graft, without constant bleating and whinging. We see yet further demise of 'British business and whats left of British Industry.' I smell 'maxist agitator' interference. Look what happened at the 'Grangemouth Refenery, a few months back, ***** thousands of ****decent working class people nearly lost thir jobs, ***saved by a whisker, all triggered off because ***one punter was suspended. **BILLIONS nearly lost to Britain and the British '***Working Taxpayer. Only interested in ***scoring political points, most could not care a 'Monkeys'' in ****retaining or *****creating Jobs for the **decent working class people. cushybutterfield
  • Score: -1

7:10pm Sat 1 Feb 14

theartistformallyknownasoutragedofmiltonkeynes says...

cushybutterfield wrote:
It would not surprise me if the company move 'lock, stock and barrel to the 'FAR EAST'. (Where they will work and graft, without constant bleating and whinging. We see yet further demise of 'British business and whats left of British Industry.' I smell 'maxist agitator' interference. Look what happened at the 'Grangemouth Refenery, a few months back, ***** thousands of ****decent working class people nearly lost thir jobs, ***saved by a whisker, all triggered off because ***one punter was suspended. **BILLIONS nearly lost to Britain and the British '***Working Taxpayer. Only interested in ***scoring political points, most could not care a 'Monkeys'' in ****retaining or *****creating Jobs for the **decent working class people.
Why do you keep putting stars in the middle of sentences? I dont know if any of your comments have any interesting points because i simply cannot be bothered to read them, please*****stop*****
*****doing it*****.
Annoying isnt it?*****************
********************
********************
********************
********************
*****************
[quote][p][bold]cushybutterfield[/bold] wrote: It would not surprise me if the company move 'lock, stock and barrel to the 'FAR EAST'. (Where they will work and graft, without constant bleating and whinging. We see yet further demise of 'British business and whats left of British Industry.' I smell 'maxist agitator' interference. Look what happened at the 'Grangemouth Refenery, a few months back, ***** thousands of ****decent working class people nearly lost thir jobs, ***saved by a whisker, all triggered off because ***one punter was suspended. **BILLIONS nearly lost to Britain and the British '***Working Taxpayer. Only interested in ***scoring political points, most could not care a 'Monkeys'' in ****retaining or *****creating Jobs for the **decent working class people.[/p][/quote]Why do you keep putting stars in the middle of sentences? I dont know if any of your comments have any interesting points because i simply cannot be bothered to read them, please*****stop***** *****doing it*****. Annoying isnt it?***************** ******************** ******************** ******************** ******************** ***************** theartistformallyknownasoutragedofmiltonkeynes
  • Score: 3

11:03am Sun 2 Feb 14

Ragged Trousered Escapologist says...

theartistformallykno
wnasoutragedofmilton
keynes
wrote:
cushybutterfield wrote:
It would not surprise me if the company move 'lock, stock and barrel to the 'FAR EAST'. (Where they will work and graft, without constant bleating and whinging. We see yet further demise of 'British business and whats left of British Industry.' I smell 'maxist agitator' interference. Look what happened at the 'Grangemouth Refenery, a few months back, ***** thousands of ****decent working class people nearly lost thir jobs, ***saved by a whisker, all triggered off because ***one punter was suspended. **BILLIONS nearly lost to Britain and the British '***Working Taxpayer. Only interested in ***scoring political points, most could not care a 'Monkeys'' in ****retaining or *****creating Jobs for the **decent working class people.
Why do you keep putting stars in the middle of sentences? I dont know if any of your comments have any interesting points because i simply cannot be bothered to read them, please*****stop*****

*****doing it*****.
Annoying isnt it?*****************

********************

********************

********************

********************

*****************
If I'm not mistaken, the swivel eyed rants , RANDOM CAPS and R*nd*m ********s were a feature of a contributor known as Railway Grafter (or something similar, it was easy to lose interest once he went on one)
[quote][p][bold]theartistformallykno wnasoutragedofmilton keynes[/bold] wrote: [quote][p][bold]cushybutterfield[/bold] wrote: It would not surprise me if the company move 'lock, stock and barrel to the 'FAR EAST'. (Where they will work and graft, without constant bleating and whinging. We see yet further demise of 'British business and whats left of British Industry.' I smell 'maxist agitator' interference. Look what happened at the 'Grangemouth Refenery, a few months back, ***** thousands of ****decent working class people nearly lost thir jobs, ***saved by a whisker, all triggered off because ***one punter was suspended. **BILLIONS nearly lost to Britain and the British '***Working Taxpayer. Only interested in ***scoring political points, most could not care a 'Monkeys'' in ****retaining or *****creating Jobs for the **decent working class people.[/p][/quote]Why do you keep putting stars in the middle of sentences? I dont know if any of your comments have any interesting points because i simply cannot be bothered to read them, please*****stop***** *****doing it*****. Annoying isnt it?***************** ******************** ******************** ******************** ******************** *****************[/p][/quote]If I'm not mistaken, the swivel eyed rants , RANDOM CAPS and R*nd*m ********s were a feature of a contributor known as Railway Grafter (or something similar, it was easy to lose interest once he went on one) Ragged Trousered Escapologist
  • Score: 3

2:51pm Sun 2 Feb 14

cushybutterfield says...

Well I put ****stars in because I live in a 'free country '(Thank god the socialists are not in power). As I am free of.... 'control freaks, 'political or otherwise' and have read the book on, 'Self-determination' I choose 'when and wher'e and if to either insert a ***Star or not'. I am a British shining **Star', a ***Star who supports our proud British culture, our 'Star' British History and our ***'Star' Armed service personnel, in fact I am just one big, 'non-politically corect' unbrainwashed free spirit ***STARRY STAR***and I don't give a starie monkeys whether you read this or not.. How boring.
Well I put ****stars in because I live in a 'free country '(Thank god the socialists are not in power). As I am free of.... 'control freaks, 'political or otherwise' and have read the book on, 'Self-determination' I choose 'when and wher'e and if to either insert a ***Star or not'. I am a British shining **Star', a ***Star who supports our proud British culture, our 'Star' British History and our ***'Star' Armed service personnel, in fact I am just one big, 'non-politically corect' unbrainwashed free spirit ***STARRY STAR***and I don't give a starie monkeys whether you read this or not.. How boring. cushybutterfield
  • Score: -4

12:19pm Mon 3 Feb 14

Colcat says...

I just can't understand the mentality of some commentators on here. Someone says "I'm treated like crap in my job and the treatment is getting worse and having an effect on customers" and what are the replies? "Tough, so am I, stop whinging cos I put up with crap without complaining!" Shouldn't the replies be "I'm treated badly as well, this seems endemic, we shouldn't put up with it when there must be a better way!" This attitude gave women (some sort/more) equality in the workplace, gave disabled some rights, made racism, homophobia, etc illegal. It even stopped children being sent up chimneys and down mines when they were 6 and 7years old. It is simply the promotion of working practices from the 18th century, and because people have become so self absorbed and self centred. People should be saying this is wrong, all workers need to be treated with respect, instead they sclose their minds and say "I'm made to feel worthless and have accepted it, so should everyone else, and I'll shoot down anyone who tries to improve their lot because I've lost my own fight and have been made to feel lucky to have been crapped on! I am not suggesting we go back to the bad old days of the 70s, but there had to be a better way.
I just can't understand the mentality of some commentators on here. Someone says "I'm treated like crap in my job and the treatment is getting worse and having an effect on customers" and what are the replies? "Tough, so am I, stop whinging cos I put up with crap without complaining!" Shouldn't the replies be "I'm treated badly as well, this seems endemic, we shouldn't put up with it when there must be a better way!" This attitude gave women (some sort/more) equality in the workplace, gave disabled some rights, made racism, homophobia, etc illegal. It even stopped children being sent up chimneys and down mines when they were 6 and 7years old. It is simply the promotion of working practices from the 18th century, and because people have become so self absorbed and self centred. People should be saying this is wrong, all workers need to be treated with respect, instead they sclose their minds and say "I'm made to feel worthless and have accepted it, so should everyone else, and I'll shoot down anyone who tries to improve their lot because I've lost my own fight and have been made to feel lucky to have been crapped on! I am not suggesting we go back to the bad old days of the 70s, but there had to be a better way. Colcat
  • Score: 0

12:23pm Tue 4 Feb 14

studio says...

cushybutterfield wrote:
Well I put ****stars in because I live in a 'free country '(Thank god the socialists are not in power). As I am free of.... 'control freaks, 'political or otherwise' and have read the book on, 'Self-determination' I choose 'when and wher'e and if to either insert a ***Star or not'. I am a British shining **Star', a ***Star who supports our proud British culture, our 'Star' British History and our ***'Star' Armed service personnel, in fact I am just one big, 'non-politically corect' unbrainwashed free spirit ***STARRY STAR***and I don't give a starie monkeys whether you read this or not.. How boring.
Did somebody say something? I must have missed it, thought i was seeing stars?
[quote][p][bold]cushybutterfield[/bold] wrote: Well I put ****stars in because I live in a 'free country '(Thank god the socialists are not in power). As I am free of.... 'control freaks, 'political or otherwise' and have read the book on, 'Self-determination' I choose 'when and wher'e and if to either insert a ***Star or not'. I am a British shining **Star', a ***Star who supports our proud British culture, our 'Star' British History and our ***'Star' Armed service personnel, in fact I am just one big, 'non-politically corect' unbrainwashed free spirit ***STARRY STAR***and I don't give a starie monkeys whether you read this or not.. How boring.[/p][/quote]Did somebody say something? I must have missed it, thought i was seeing stars? studio
  • Score: 2

5:59pm Tue 4 Feb 14

stevenhawkingslegs says...

Why bother too have a sense of social /work morality with to argue with.....see martinmo's comments
as colcats comment implys.....there are some people who find hidding behind 'read you contract' ,no reflection on martinmo, who incideny is a manager in orange loyalty,/formally h.r, should we not aspire too equality within the work place and god forbid you should you have a reasonable expectancy for it. Further more, martinmo I would direct you to the european union website and read up on equal payments in line with comparitive work. I think you'll find that the fundaments of your reasoning as to people sign a contract after you should be paid more for like for like work ( with refrence to the following comment you made on 30/1/14 )................
Get a copy of your job description, a copy of your contract and a copy of the companies Standard Operating Proceedures which you will have signed stating you will abide to the rules set down.


How does this cover my question re pay equality.....the comment about rules set down would surely surround work conduct!
Why bother too have a sense of social /work morality with to argue with.....see martinmo's comments as colcats comment implys.....there are some people who find hidding behind 'read you contract' ,no reflection on martinmo, who incideny is a manager in orange loyalty,/formally h.r, should we not aspire too equality within the work place and god forbid you should you have a reasonable expectancy for it. Further more, martinmo I would direct you to the european union website and read up on equal payments in line with comparitive work. I think you'll find that the fundaments of your reasoning as to people sign a contract after you should be paid more for like for like work ( with refrence to the following comment you made on 30/1/14 )................ Get a copy of your job description, a copy of your contract and a copy of the companies Standard Operating Proceedures which you will have signed stating you will abide to the rules set down. How does this cover my question re pay equality.....the comment about rules set down would surely surround work conduct! stevenhawkingslegs
  • Score: 4

6:57pm Tue 4 Feb 14

stevenhawkingslegs says...

And also martinmo ans as quoted by you on the 30/01/14

As for chain of command, simple saying which I am sure you have heard and probably used yourself when you have been in a position of authority: "Do as I say and not as I do".


I have also heard of 'practice as you preach'

Though addmitadley less totaaliteriat as do as I say not as I do.......
And also martinmo ans as quoted by you on the 30/01/14 As for chain of command, simple saying which I am sure you have heard and probably used yourself when you have been in a position of authority: "Do as I say and not as I do". I have also heard of 'practice as you preach' Though addmitadley less totaaliteriat as do as I say not as I do....... stevenhawkingslegs
  • Score: 0

6:59pm Tue 4 Feb 14

stevenhawkingslegs says...

End of correspondence. ........
End of correspondence. ........ stevenhawkingslegs
  • Score: -1

11:07pm Tue 4 Feb 14

disgruntledbear22 says...

I worked for EE for 4 years and when I first started it was good, I went through many many shift revolutions, flexible working requests, many useless managers whom aren't affective in their own job. Even ops managers. I could name names who they are!!!. Over the last 2 years it got worse expecting more productivity, paying less on bonuses even on achieving your bonus. the conflicts between many departments and agents screwing you over to protect their own bonuses. Useless off-shore agents in India, Philippines, South Africa and even Ireland. EE lost its way, spend loads of money on useless yearly road-shows brain washing to their ways. Rewarding the underachieving people to make them look good at these road-shows too. People do get managed out, I have proof of that. contradictions one saying one thing the other saying another. Managers inside of Global 1st floor now even maybe 2nd floor are ineffective in what they do. no people skills no management except for kissing other ops managers behinds to get them where they are now!! placing people on useless performance plans and then removing them after court cases. then vindicate employees for breaching policies that are ineffective and that don't exist within the company. Proof of this too!! I have loads of evidence against EE on all of these points. most of these comments are from managers and even people whom I worked with on a team, they live in this EE bubble. Forget the freebies like free coffee that comes as standard in most jobs!! forget about all the give-away's at Christmas. I even know that one agent died of a serious condition and because this agent died, whom had won something big and free, due to absence they couldn't give it to their family in times of grief, so they awarded it too someone else!! You call that an employer who cares I think NOT. that agent at the time worked hard to achieve what they did before they passed away. Even when you leave and you have worked hard to achieve bonus you don't get paid it as its in their policy they don't have to pay you for it. simple pay people for what they have done and not screw them over!!!
in various other departments like retention and sales, the amount of people whom don't work within regulations. they're is genuine people who do good work in their jobs and have the customers best intention in mind, but then you have the shirkers who don't care as its a job, hence the reason why there is so many complaints about people not doing what they should be doing. I knew one person on my team who knew how to work the absence process got placed through stages up-to final, then the process wasn't followed and they got let off and kept their job. totally ineffective this agent was as they didn't care about outbounds, acw, aht, fcr, non adherence, call avoidance they knew how to work the system, but still kept their job. Even a team manager wrote a person handover to another team manager detailing every agent on their team about how they were, 1 statement even stated that this agent performs like a puppy and is eager to please!! inside the same statement it stated this agent knows every policy beware this person is very tricky!! this isn't professional is direct and indirect discrimination.
I know people whom have been suspended for know reason brought back after no proof and expected to get on with work, especially after the humiliation of been escorted off the premises in-front of their work colleagues.
It's even noticeable with the new apprentices they bring them in qualified csr's assist them in training and advice. these people are brought in to take calls and are expected to achieve the same standards as normal CSR's although training for their NVQ's. I worked with the 1st and 2nd lot of the apprentice groups in Darlington, they're all amazing but ill managed insufficiently trained, left unsupported even through 1 day a month visit from a tutor at a local college. most have now left as they became wise in the ways of EE.
EE encourage an open door with management, but this is clearly not the case HR is useless as they cant advise correctly. ER stuff you over. I even challenged the sickness policy and performance improving plans being incorrectly worded, incorrect versions numbers etc. you may guess who it is writing this but I am so pleased to be out of EE. I am happy back in my teaching position, Training the correct managers in Contact Centre Management, Customer Service and Business Management. I have no regrets been managed out of EE, but I will wait and have Karma as its in process. If you agree with my opinion and comments then thanks, if you don't tough your just too afraid to name your self and create a fake name so you wont lose you job!!.
I worked for EE for 4 years and when I first started it was good, I went through many many shift revolutions, flexible working requests, many useless managers whom aren't affective in their own job. Even ops managers. I could name names who they are!!!. Over the last 2 years it got worse expecting more productivity, paying less on bonuses even on achieving your bonus. the conflicts between many departments and agents screwing you over to protect their own bonuses. Useless off-shore agents in India, Philippines, South Africa and even Ireland. EE lost its way, spend loads of money on useless yearly road-shows brain washing to their ways. Rewarding the underachieving people to make them look good at these road-shows too. People do get managed out, I have proof of that. contradictions one saying one thing the other saying another. Managers inside of Global 1st floor now even maybe 2nd floor are ineffective in what they do. no people skills no management except for kissing other ops managers behinds to get them where they are now!! placing people on useless performance plans and then removing them after court cases. then vindicate employees for breaching policies that are ineffective and that don't exist within the company. Proof of this too!! I have loads of evidence against EE on all of these points. most of these comments are from managers and even people whom I worked with on a team, they live in this EE bubble. Forget the freebies like free coffee that comes as standard in most jobs!! forget about all the give-away's at Christmas. I even know that one agent died of a serious condition and because this agent died, whom had won something big and free, due to absence they couldn't give it to their family in times of grief, so they awarded it too someone else!! You call that an employer who cares I think NOT. that agent at the time worked hard to achieve what they did before they passed away. Even when you leave and you have worked hard to achieve bonus you don't get paid it as its in their policy they don't have to pay you for it. simple pay people for what they have done and not screw them over!!! in various other departments like retention and sales, the amount of people whom don't work within regulations. they're is genuine people who do good work in their jobs and have the customers best intention in mind, but then you have the shirkers who don't care as its a job, hence the reason why there is so many complaints about people not doing what they should be doing. I knew one person on my team who knew how to work the absence process got placed through stages up-to final, then the process wasn't followed and they got let off and kept their job. totally ineffective this agent was as they didn't care about outbounds, acw, aht, fcr, non adherence, call avoidance they knew how to work the system, but still kept their job. Even a team manager wrote a person handover to another team manager detailing every agent on their team about how they were, 1 statement even stated that this agent performs like a puppy and is eager to please!! inside the same statement it stated this agent knows every policy beware this person is very tricky!! this isn't professional is direct and indirect discrimination. I know people whom have been suspended for know reason brought back after no proof and expected to get on with work, especially after the humiliation of been escorted off the premises in-front of their work colleagues. It's even noticeable with the new apprentices they bring them in qualified csr's assist them in training and advice. these people are brought in to take calls and are expected to achieve the same standards as normal CSR's although training for their NVQ's. I worked with the 1st and 2nd lot of the apprentice groups in Darlington, they're all amazing but ill managed insufficiently trained, left unsupported even through 1 day a month visit from a tutor at a local college. most have now left as they became wise in the ways of EE. EE encourage an open door with management, but this is clearly not the case HR is useless as they cant advise correctly. ER stuff you over. I even challenged the sickness policy and performance improving plans being incorrectly worded, incorrect versions numbers etc. you may guess who it is writing this but I am so pleased to be out of EE. I am happy back in my teaching position, Training the correct managers in Contact Centre Management, Customer Service and Business Management. I have no regrets been managed out of EE, but I will wait and have Karma as its in process. If you agree with my opinion and comments then thanks, if you don't tough your just too afraid to name your self and create a fake name so you wont lose you job!!. disgruntledbear22
  • Score: 15

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