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  • "
    grandmab wrote:
    HMM, I heard the government had recommended that these premium rate lines to access services be abolished. I'm sure I heard that on the news. Did they change their minds? Not that I will be using it. I do not see the point of sitting in a queue on a premium rate line. Go into the desk or use online. Feel sorry for elderly and infirm who have no internet, they will suffer most.
    When did DBC ever listen to recommendations from central government?"
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Darlington Borough Council customer phone line will see slight rise in costs

Darlington Borough Council customer phone line will see slight rise in costs

NEW NUMBER: Darlington Borough Council is introducing a new 0845 number for people wanting to make bill payments

NEW NUMBER: Darlington Borough Council is introducing a new 0845 number for people wanting to make bill payments

First published in News
Last updated
Darlington and Stockton Times: Photograph of the Author by , Chief Reporter (Darlington)

PEOPLE calling Darlington Borough Council to make payments will soon need to use a different number, with some customers set to see a small increase in charges.

An 0845 number will be in use from Wednesday (February 5), following a system upgrade.

The 24-hour automated line will replace the outgoing local number.

It will be used for people wanting to pay council tax, housing rents, business rates and other council charges.

Local rate numbers are charged at between 2p and 10p per minute from a landline, and from 10p to 41p per minute from a mobile.

0845 numbers cost between 1p and 11p per minute from a landline and between 14p and 41p per minute from a mobile.

The new number, which will be in use from Wednesday (February 5), is 0845-023-2599.

In the meantime, payments can be made by using the old number, 01325-389898.

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