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Emergency taxis rescue commuters stranded by problems with Grand Central trains
5:29pm Thursday 26th September 2013 in News
FRUSTRATED commuters have had to make journeys by taxi after Grand Central trains broke down three times this week.
Dozens of passengers have been ferried between Hartlepool and Darlington train stations after the repeated problems with Grand Central trains on the Sunderland to London’s King Cross line.
Commuter Keith Chapman, who works for Northgate Vehicle Hire in Darlington, said he was unhappy with the regularity of the cancellations but praised the replacement taxi service.
He said: “I have lost faith in the train service.
“I was impressed with the speed at which the taxis were ordered and arrived.
“They were very good to get us to Darlington so quickly.”
Richard McClean, managing director of Grand Central, said engineers were working to fix the problems and that he hoped normal service would be resumed by Monday at the latest.
He added: “We’re very sorry for the inconvenience.
“We know the impact it has on people and we will continue to make sure everyone gets to their destinations and are looked after.”
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