YOUR editorial (D&S Times, Jan 27) was a timely reminder that some large players in the banking sector have been in danger of losing touch with their customers.

In contrast, Darlington Building Society is mutually owned, which gives our members a full say in how our business is run and ensures it is community focussed.

We recently made a significant commitment to support the areas in which we work with a pledge to share five per cent of net profits after tax directly with the local community. Feedback we receive from members, staff, brokers and local people has made us even more determined to maintain our local roots.

We’re proud to put our money where our mouth is!

Colin Fyfe, Chief Executive, Darlington Building Society, Darlington